Jacqueline Rose Decaro
London,ENG
Summary
Enthusiastic and reliable hospitality professional with a strong background in delivering exceptional customer service. Experienced in managing reservations, coordinating events, and creating positive guest experiences. Bilingual in English and Spanish, with excellent communication and teamwork skills.
Overview
7
7
years of professional experience
Work history
Supervisor
SushiDog
London
2025.01 - Current
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Organised team resources, resulting in improved project timelines.
- Provided constructive feedback to staff for improved performance levels.
- Delegated tasks appropriately, achieving balanced workload among team members.
- Trained new hires and set up mentoring relationships to drive team performance.
- Carried out stock counts to identify potential shortages or surpluses in advance.
- Ensured health and safety measures in line with company regulations.
Waitress/Hostess
The Birch Community
2021.01 - 2023.01
- Greeted and seated guests, managed reservations, and optimized table turnover.
- Delivered outstanding customer service and promoted daily specials to increase revenue.
- Trained new staff on restaurant procedures and customer service standards.
Chef/Kitchen Porter
Highlands Bar and Grill
2019.01 - 2021.01
- Prepared ingredients and assisted chefs with meal preparation to ensure timely delivery of high-quality dishes.
- Maintained clean and organised kitchen environment, ensuring compliance with food safety regulations to promote hygiene and safety.
- Delivered bar services and assisted in food service during public and private events, enhancing guest experience and satisfaction.
Education
High School Diploma - High School
Sor Ana De Los Angeles Monteagudo
Lima, Peru2019-12
Skills
- Event management
- Staff management
- Inventory management
- Service quality
- Time management and multitasking
- Bilingual (English & Spanish)
- Customer service and teamwork
- Leadership competence
- Feedback techniques
References
References Available Upon Request.
Languages
English
Fluent
Spanish
Fluent
Timeline
Supervisor
SushiDog
2025.01 - Current
Waitress/Hostess
The Birch Community
2021.01 - 2023.01
Chef/Kitchen Porter
Highlands Bar and Grill
2019.01 - 2021.01
High School Diploma - High School
Sor Ana De Los Angeles Monteagudo