Jacqueline Paul
Birmingham
Summary
Experienced professional with a strong background in office administration, technical support, and travel coordination. Demonstrates exceptional documentation and reporting skills, coupled with effective team collaboration and problem-solving abilities. Adept at providing outstanding customer service and communication, consistently recognised for quick learning and adaptability. Committed to leveraging skills to enhance organisational efficiency and support business objectives.
Overview
36
36
years of professional experience
2018
2018
years of post-secondary education
Work History
UK Procurement Analyst
National Express c/o Parasol Group
Birmingham
11.2024 - Current
- Scrutinised purchase orders for accuracy and adherence to company policies.
- Provide updates on order status, delivery timelines and potential delays.
- Worked with department heads to determine requirements for procurement activities.
- Liaised with third party suppliers to facilitate shipment of materials, reducing lead times.
- Achieved improved efficiency by implementing new procurement procedures.
- Assist in onboarding new suppliers by completing required online documentation.
- Work closely with Accounts Payable to resolve and avoid invoice discrepancies where possible.
Procurement Executive
AIR IT Limited
Birmingham, West Midlands
03.2023 - 10.2024
- Procure software and hardware materials timely, using ConnectWise.
- Minimising cost price whilst meeting client SLA’s and product requirements.
- Monitoring the process of orders to ensure project team and/or customers are kept up to date.
- Receiving and checking all deliveries in line with company stock procedure.
- Working with approved vendors, carriers and suppliers, ensuring delivery targets are met and any delays are communicated to all stakeholders in a timely manner
- Assist Sales Team and Project Teams with updating system catalogue, and ordering bulk IT hardware.
- Sourced and verified quotations from suppliers before initiating purchase processes.
Support Coordinator
Communicourt
02.2022 - 12.2022
- Prepare quotations for customers requesting a service, using, bespoke software system
- Allocating work to our intermediaries spread across England and Wales
- Answer the phone and transfer calls to the relevant person, assist with training preparation
- Sending emails to solicitors and other external organisations
- Act as the first point of contact for telephone and personal callers, giving a professional and approachable image for the company
- Prepare staff training days and other events – organise rooms, catering, travel Book hotels for intermediaries working in courts in other cities
- Contribute to the smooth running of the office, including effective implementation of office procedures, including Health and Safety and Data Protection
Team Assistant Legal
High Speed Two
06.2017 - 12.2021
- Responsible for diary management to General Counsel and Senior Property Counsel
- Arrange and attend monthly legal team meetings, send out agenda monthly
- Process instructions from Land & Property teams to external lawyers, log, and update spreadsheets
- Manage shared inboxes, co-ordinate document signing and upload documents to company drive
- Assist Legal Team and Company Secretariat with admin duties, upload incoming letters, invoices, legal documents and emails, using Nuance PDF
- Assist with catering and event management for executive team
- Raise facilities & IT requests for new starters
- Arrange business travel, book hotels, car hire and flights in line with the company expense policy ensuring incoming invoices are checked before passing to A/P team
Personal Asset Management Analyst
Interserve
04.2016 - 12.2016
- Responsible for the deployment of laptops to new starters
- Liaise with 3rd party suppliers via email and phone, support IT Service Desk and Request Team with queries
- Use various systems and software, Microsoft Dynamics AX, LANDesk, Bytes, SharePoint, Office 365, Outlook and Skype for Business
- Analyse, accurately maintain the Asset Management Database with request information and leavers
- Assist the PAM Manager to order laptops, mobiles and other devices which fall under the project, raise orders on LANDesk on behalf of requesters
- Deputise in Managers absence
- Responsible for auditing assets in secure area to ensure that stock levels were correctly maintained to meet the business demands
IT Procurement Analyst
Interserve
07.2015 - 04.2016
- Responsible for providing a friendly, fast and efficient service in the fulfilment of IT Service Requests
- Ensuring all internal and external SLAs are met
- Work in a team to obtain quotes, place orders and to meet customer expectations
- Appropriately reporting operational issues and process failures to the Procurement Team Leader
- Accurately updating and maintaining spreadsheets with licenses
- Be proactive in providing updates to customers and own workload end-to-end using LANDesk
IT Administrator
Claire's European Services Ltd
12.2013 - 07.2015
- Responsible for accurately processing purchasing orders within budget, booking international travel and accommodation requirements for the installation teams using Oracle
- To maintain various, excel spreadsheets including the recording and maintenance of 3rd party supplier contracts
- Provide 1st line approval for all IT department related invoices, verifying and querying invoices prior to 2nd & 3rd line approval
Property Records Coordinator & Administrator
EMCOR Facilities Services
01.2010 - 06.2013
- Responsible for updating MS SharePoint with current certificates received from 3rd party and Facility & Property Managers
- Draw regular and customised data reports from the system finalise in excel format
- Work with the helpdesk team taking calls from tenants and Property Managers
- Have regular contact with solicitors, manage property acquisitions and disposals updating company transition register
- Attend to all related queries from internal as well as external clients within the laid-down timelines either by phone or in writing and ensure high level of customer satisfaction
- Responsible for updating spreadsheets with overtime received from EMCOR staff
- Raising purchase orders using JD Edwards relating to remedial works and actively working with Procurement Manger with onboarding of new suppliers
Compliance Administrator
Carillion PLC/Virgin Media
08.2008 - 01.2010
- Manage emails, from virgin/Carillion contractors update site files
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans
Customer Services Officer
Lloyds TSB
03.1989 - 08.2008
- Provide excellent customer service to high valued corporate customers, liaise with assistants to JK Rowling, Vivienne Westwood, Account Managers, Lloyd’s bank branches, Lloyd’s link customers, answering and solving problems over the telephone
- Responsible for processing high value payments to the limit of 250k with high degree of accuracy, meeting deadlines and SLA's
- Responsible for working on outward payments correspondence files on various cases to provide written and verbal answers to resolve queries
- Investigate unclear instructions with corporate customers/account managers to determine destination
- Regular liaison with foreign banks to recover fraudulent payments
- Contribute via continuous improvement scheme to amend/improve process and actively participate in team meetings and team-based problem-solving sessions
- Meet strict deadlines throughout the day
Education
ECDL - Excel Intermediate, PowerPoint, Word
Learn Direct
NVQ - City & Guilds Customer Services Level 2
Lloyds Bank
RSA - Communication in Business, Reception Skills, Typewriting and Word Processing
East Birmingham College
CSE - Passes in English Literature, English Language, Math's, Arts and Craft
St Georges C of E
Skills
- Documentation and reporting
- Office administration
- Technical Support
- Travel coordination
- Team Collaboration
- Problem Solving
- Quick Learner
- Customer Service and Communication Skills
Timeline
UK Procurement Analyst
National Express c/o Parasol Group
11.2024 - Current
Procurement Executive
AIR IT Limited
03.2023 - 10.2024
Support Coordinator
Communicourt
02.2022 - 12.2022
Team Assistant Legal
High Speed Two
06.2017 - 12.2021
Personal Asset Management Analyst
Interserve
04.2016 - 12.2016
IT Procurement Analyst
Interserve
07.2015 - 04.2016
IT Administrator
Claire's European Services Ltd
12.2013 - 07.2015
Property Records Coordinator & Administrator
EMCOR Facilities Services
01.2010 - 06.2013
Compliance Administrator
Carillion PLC/Virgin Media
08.2008 - 01.2010
Customer Services Officer
Lloyds TSB
03.1989 - 08.2008
NVQ - City & Guilds Customer Services Level 2
Lloyds Bank
RSA - Communication in Business, Reception Skills, Typewriting and Word Processing
East Birmingham College
CSE - Passes in English Literature, English Language, Math's, Arts and Craft
St Georges C of E
ECDL - Excel Intermediate, PowerPoint, Word
Learn Direct
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