Summary
Overview
Work history
Education
Skills
References
Interests
Timeline
Generic

Jacqueline Leuchars

Horsham,West Sussex

Summary

A conscientious, adaptable and loyal employee, with experience in office management, operations and NHS administration. Skilled in process improvement, diary management, and customer communication, with great organisational skills and attention to detail. A passion for inclusiveness, initiating a Diversity & Inclusion Group. With additional interests in dementia in the workplace, and menopause, I bring a unique perspective to employee well-being and operational success.

Overview

38
38
years of professional experience

Work history

Operations Executive

Ramsac
05.2023 - 03.2025
  • Company Overview: Managed IT Support
  • Managing the appointment diaries of 25 Technical Consultants
  • Customer communications via telephone and email
  • Customer contract changes and management
  • Facilitating the onboarding and off-boarding of customer accounts, including asset management
  • Reviewing and improving internal processes
  • Utilising many applications within the Microsoft 365 suite
  • Working with all levels of the organisation to establish strong relationships and effective communication
  • The Initiation of a Diversity & Inclusion Group, raising awareness of our varied diversities

Office Manager

Breathe
05.2017 - 05.2023
  • Company Overview: HR Software
  • Managing day-to-day operations and ensuring the smooth running of office functions, including facilities management, DSE assessments, managing First Aid and Fire training, arranging maintenance of essential equipment
  • Building supplier relationships and arranging quotations
  • Managing the SSC (Security Steering Committee) in relation to ISO 27001 accreditation, and maintaining records within the ISMS (Information Security Management System)
  • Liaising with the out-sourced IT company
  • Managing assets, applications, communications, IT reports
  • Utilising many applications within the Microsoft 365 suite
  • Leadership Team diary management
  • Creating and implementing effective policies and procedures
  • Courses undertaken - Menopause Champion, Dementia in the Workplace

Medical Secretary/Administrator

Southgate Medical Group
10.2012 - 05.2017
  • Company Overview: Medical Establishment
  • Point of contact & communication between patients, visitors & health professionals, providing administrative support & services to the Medical Team
  • Effective complaint handling, and empathetic handling of delicate situations
  • All whilst ensuring the utmost in confidentiality, and adhering to GDPR guidelines
  • Updating patient records and referrals
  • Typing from dictation
  • Liaising with hospitals and other agencies regarding patient information & referrals, ensuring optimum communication is maintained at all stages
  • Ensuring the security of premises, equipment, confidential documentation & patient information

Senior Business Travel Consultant

HRG UK
04.1995 - 10.2012
  • Ensuring absolute discretion regarding traveller information, adhering to individual company policies and regulations
  • Complete travel management - air transportation, accommodation, car-hire, passports & visas, rail travel (UK & non-UK), fares & ticketing using a variety of systems
  • Back office support, reconciling invoices
  • Effective complaint handling

Personal Account Executive

American Express Platinum Card Service
05.1993 - 04.1995

Reservations Agent, progressing to Team Leader

Unijet Holidays
11.1992 - 04.1993

Trainee Travel Consultant > Senior Travel Consultant > Assistant Manager

Lunn Poly Ltd
03.1987 - 11.1992

Education

St Wilfrid's RC Comprehensive School
Crawley, West Sussex
09/1982 - 07/1986

Skills

  • Operations optimisation
  • Facilities management
  • Complaints resolution
  • Medical administration
  • Call handling
  • Confidentiality

References

References available upon request.

Interests

  • Fundraising and raising awareness for Dementia.
  • A volunteer for Roundabout Talking News - meeting weekly to read national and local news and information which is voice-recorded for the benefit of the blind and sight-impaired.
  • Walking with family, friends and our family dog.
  • Attending the gym regularly.
  • Travelling, including within the UK.
  • Attending the theatre, ballet, and rugby.

Timeline

Operations Executive

Ramsac
05.2023 - 03.2025

Office Manager

Breathe
05.2017 - 05.2023

Medical Secretary/Administrator

Southgate Medical Group
10.2012 - 05.2017

Senior Business Travel Consultant

HRG UK
04.1995 - 10.2012

Personal Account Executive

American Express Platinum Card Service
05.1993 - 04.1995

Reservations Agent, progressing to Team Leader

Unijet Holidays
11.1992 - 04.1993

Trainee Travel Consultant > Senior Travel Consultant > Assistant Manager

Lunn Poly Ltd
03.1987 - 11.1992

St Wilfrid's RC Comprehensive School
09/1982 - 07/1986

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Jacqueline Leuchars