Jacqueline Josias
Cape Town
Overview
32
32
years of professional experience
Work History
In School Supervisor/ Social Worker-Site Manager
Hope Africa
Klipfontein District, Cape Town, South Africa
2023.08 - 2025.09
- Drive NACOSA funded In-School and community programmes covering HIV/AIDS, TB, PReP, PeP, Teenage Pregnancy, Life Skills, Substance, LGBTQI+ and GBV
- Conducted individual and family interviews to assess situations and determine situations required for psycho-social support
- Liased with DBE&WCED schools to support children living with HIV/AIDS, substance&behavioural issues promoting educational inclusion.
- Prepared detailed reports and case notes, ensuring accurate documentation of client interactions.
- Advocated for client access to community resources, improving their quality of life.
- Organised community events to raise awareness about social issues affecting clients.
- Established support networks for clients, connecting them with peer groups and services.
- Leade and manage site operations daily
- Supervise, mentor and manage staff performance to ensure targets are reached.
- Monitor targets, performance and service closure
- Facilitated professional development workshops for staff to promote continuous learning and improvement.
- Managed staff recruitment, conducted interviews, and led induction programmes for new staff members .
- Managed conflict resolution processes between staff members
- Ensure verification, submission and quality control for all documents
- Submit programme plans,proposal and budgets
- Mange and reconcile funds at the duration of programmes
- Facilitation of KIDZ Alive, Family Matters and Health Club(HIV/AIDS, Substance and LGBTQI+)
Transcriber (Student Support)
West Coast College
Atlantis, Cape Town, South Africa
2020.10 - 2021.11
- Managed DHET examination administration
- Transcribe (read&write) exams for students with disablities and special needs
- Trained and support new invigilators
- Ensured regulatory and health compliances
- Submit examination papers
- Report examination irregularities
Social Worker
NICRO National
Cape Town, South Africa
2016.05 - 2020.09
- Receive Adult Offender docket referrals from NPA(District&Regional Courts)
- Conducted individual assessments and determine suitability for NICRO programmes
- Facilitate Individual Counselling, Rapid Intervention and Group sessions
- Delivered pre-release programmes at Pollsmoor Prison
- Compiled court reports and diversion recommendations
- Network and engage with NPA, SAPS, DOJ, DCS and DSD stakeholders
- Supervise Social Auxiliary Worker, orientated and mentor staff
- Conduct research for advocacy and policy inputs
- Planned and support community&school based programmes
Social Worker
Department Social Development
Worcester, Cape Town, South Africa
2009.12 - 2014.12
- Delivered statutory services in Child Protection and Probation (Child Justice) Services day and after hour services
- Prevention and Early Intervention programmes and services
- Foster(Alternative) Care supervision and reunification service
- Rendered services in VEP, Older Persons and Early Childhood Development
- Court Reports writing and submission
- Attendance of trainings
- Crisis Intervention- Xenophobia attacks, Sexual Offences, Child Removals Fires and traumas
Social Worker
Department Correctional Services
Worcester, Cape Town, South Africa
2009.06 - 2009.11
- Records and File Management
- Assessed sentenced offenders rendered individual counselling& facilitated programmes
- Prepared and submit Parole board reports with recommendations
- Complete and submit month&day planning, statistics
- Office administration
- Attend staff, area and annual general meetings
Office Administrator
Dr. E. Variawa
Cape Town, South Africa
1994.07 - 2005.01
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Completed data processing and processing orders into relevant systems to keep records and documentation up-to-date.
- Billing and accounts, debt collecting
- Contact medical aids for benefits and payment information
- Dental Assistant duties
Cashier/Shop Assistant
Discom Stores
Atlantis, Cape Town, South Africa
1993.05 - 1994.07
- Managed queue efficiently, reducing waiting times and improving customer satisfaction.
- Maintained neat and clean shop floor and storage areas.
- Processed refunds and exchanges at customer service desk.
- Conducted daily cash drawer reconciliations, identifying and rectifying discrepancies promptly.
- Assisted in inventory management tasks, including stock takes and product ordering.
Education
Grade 12 -
Atlantis Senior Secondary School
Atlantis, Western Cape1991
Bachelor of Social Work - Social Work
University of the Western Cape
Bellville, WCSkills
- Community engagement
- Psycho-social support
- Staff supervision
- Program planning
Timeline
In School Supervisor/ Social Worker-Site Manager
Hope Africa
2023.08 - 2025.09
Transcriber (Student Support)
West Coast College
2020.10 - 2021.11
Social Worker
NICRO National
2016.05 - 2020.09
Social Worker
Department Social Development
2009.12 - 2014.12
Social Worker
Department Correctional Services
2009.06 - 2009.11
Office Administrator
Dr. E. Variawa
1994.07 - 2005.01
Cashier/Shop Assistant
Discom Stores
1993.05 - 1994.07
Grade 12 -
Atlantis Senior Secondary School
Bachelor of Social Work - Social Work
University of the Western Cape