Jacqueline Hazell
Fleet,Hampshire
Summary
Conscientious detail-oriented professional with expertise in communication, problem-solving, and team dynamics. Proven leadership and strategic planning skills, achieving consistent results in high-pressure situations. Experienced in inventory management and customer relations, with proficiency in Microsoft Office and e5 Accounting system. Dedicated to organizational success and promoting a collaborative work environment.
Overview
40
40
years of professional experience
Work history
Trading Losses Support Officer
WHSmith Travel
London
2021.05 - 2025.07
- Produced and maintained comprehensive stocktake schedule for in-house and external counts.
- Liaised with central audit and trading losses team regarding failed counts.
- Submitted month-end store staff cost credits to Finance, incorporating changes to national insurance and pay rates.
- Reviewed invoices, raised purchase orders, and processed journals for external audits and monthly expenses.
- Maintained cost trackers for operational expenditures and transactions.
- Responded to all trading loss queries via company feedback platform.
- Provided on-call support for bank holidays and weekends concerning trading losses across travel stores.
iNews Analyst
WHSmith Travel
London
2013.11 - 2021.05
- Reviewed and submitted all magazine delivery and returns claims for airport and mainline rail stores.
- Contributed to London taskforce project team, reviewing news counts before submission.
- Maintained company news best practice documents and updated trading losses intranet content.
- Delivered training workshops and webinars for store teams on specific processes.
- Trained all travel stores on new procedures and on major changes implemented during and post lockdown.
- Reported staff time and attendance exceptions to area managers promptly.
- Organised accommodation and seating arrangements for annual store manager conferences.
Loss Prevention Specialist
WHSmith Travel and High Street
Field based, Southern England
2003.11 - 2013.11
- Trained staff on loss prevention policies, minimising store losses and enhancing safety.
- Conducted regular store visits to ensure adherence to loss prevention guidelines.
- Utilised audit results to upskill staff, significantly reducing stock loss areas.
- Increased awareness of shoplifting tactics by organising targeted training sessions.
- Collaborated with central investigation team to identify staff involved internal cash and stock theft.
- Received 2010-2011 Values in Practice Award for accountability following investigations and provision of store support relating to a series of safe break-ins across southern England.
Store management positions
WHSmith High Street
Farn, Guil,Camb,GX,Woki,Wey,God, South East
1994.09 - 2003.11
- Implemented operational improvements, consistently delivering over 95% success on support control reviews.
- Conducted training for staff through the Delivering Customer Service Training Programme.
- Implemented new Electronic Point of Sale system and branch invoice matching and delivered associated training.
- Trained new externally appointed managers on company systems and policies.
- Performed staff appraisals to evaluate performance and development needs.
- Conducted support control review assessments across regional stores.
- Ensured adherence to Health and Safety Regulations ensuring a safe environment for customers and staff.
- Resolved any customer satisfaction issues promptly.
- Managed store operations during a refit, ensuring continuity in the absence of the store manager.
- Responsibility for stockroom, news, cash and general office operations
- Responsibility for all aspects of the sales floor operation
- Ensured branch met controllable cost targets.
Department and Deputy Department Stockroom Manager
WHSmith High Street
Guildford, Surrey
1989.11 - 1994.09
- Managed all aspects of goods received and returns operations within store.
- Conducted stockroom audits and contributed to branch audits.
- Responsible for all recruitment and induction of stockroom staff.
- Facilitated general training sessions and personalised training for staff and managers pursuing diplomas.
- Undertook staff appraisals and conducted disciplinary procedures as necessary.
- Successfully planned and executed relocation to new offsite stockroom during peak Christmas trading period.
- Implemented new operational practices for effective management of offsite stockroom.
Assistant Warehouse Supervisor
Hammicks Book Shops
Frimley, Surrey
1988.01 - 1989.11
- Supervised stock order fulfilment for all stores.
Book Collator
Bookwise Limited
Godalming, Surrey
1986.04 - 1988.01
- Responsible for picking all stock orders for Waterstones and Sherratt & Hughes books stores.
Working Pupil
Hawley Equitation Centre
Hawley, Surrey
1985.09 - 1986.01
- Undertook all aspects of riding school operation whilst working towards the British Horse Society Assistant Instructors qualification.
Education
A-Levels - Economics and Geography
Farnborough Hill
Farnborough, Hampshire /1985 -
O-Levels - 9 subjects studied and passed including English Language and Mathematics
Farnborough Hill
Farnborough, Hampshire /1983 -
Skills
- Strong verbal and written communication skills
- Methodical and detail orientated
- Problem-solving
- Able to work alone and as part of a team
- Able to manage own workload ensuring multiple tasks completed on time
- Inventory management
- Knowledge of Microsoft office and the e5 accounting system
- Customer Relations
- Leadership
- Strategic planning
Tour and Merchandise Manager
Voluntary role from 2015 - 2024
- Responsible for sale of merchandise at live events and via website shop
- Designed promotional material and merchandise lines including tour and album release flyers and t-shirts
- Produced all newsletters for artist's mailing lists
- Responsible for all aspects of tour management including liaising with booking agents, venues, festival organisers, fellow artist's management teams
- Produced tour itineraries
- Ran band diary
- Submitted of all Performing Rights Society set list information for all live events
- Raised invoices for artist fees
- Produced sales trackers
- Worked with record labels for album releases on pre-order campaigns for studio albums and information set up for official chart reporting
Timeline
Trading Losses Support Officer
WHSmith Travel
2021.05 - 2025.07
iNews Analyst
WHSmith Travel
2013.11 - 2021.05
Loss Prevention Specialist
WHSmith Travel and High Street
2003.11 - 2013.11
Store management positions
WHSmith High Street
1994.09 - 2003.11
Department and Deputy Department Stockroom Manager
WHSmith High Street
1989.11 - 1994.09
Assistant Warehouse Supervisor
Hammicks Book Shops
1988.01 - 1989.11
Book Collator
Bookwise Limited
1986.04 - 1988.01
Working Pupil
Hawley Equitation Centre
1985.09 - 1986.01
A-Levels - Economics and Geography
Farnborough Hill
/1985 -
O-Levels - 9 subjects studied and passed including English Language and Mathematics
Farnborough Hill
/1983 -