Jacqueline Cullen
London,UK
Summary
An experienced and motivated Credit Controller with over 10 years of progressive experience in analyzing credit risks and providing support to customers in financial matters. Possesses comprehensive knowledge of accounting and financial operations, as well as customer service and collection processes. Experienced in managing and implementing customer credit guidelines, monitoring credit limits and Set up customer accounts. Proven ability to develop and maintain successful customer relationships, reduce customer debt, and maximize profitability.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Credit controller
Hays (CIOT) Temporary
London, Greenwich
09.2025 - 12.2025
- Established effective payment plans to facilitate timely debt recovery.
- Developed strong relations with clients, fostering loyalty and trust on both ends.
- Resolved escalated issues efficiently, reducing potential damage to customer relationships.
- Conducted regular account reviews to maintain accurate records.
- Managed customer accounts for maintaining positive client relationships.
- Contacted customers about overdue payments by phone, letter and email.
- Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
- Monitored outstanding balances and followed up payments.
- Followed up monthly statements with courtesy calls to customers.
- Received debit and credit card payments by phone.
- Escalated serious issues and concerns immediately to supervisor.
- Posted journal transactions and cash receipts on sales ledger.
- Reconciled complicated accounts provided by accounting team.
- Negotiated payment plans suitable for clients.
Income Credit Controller
London Southbank University
London, UK
01.2019 - 07.2025
- Conducting monthly reconciliation of Accounts Receivable Ledger account.
- Overseeing/completing the forwarding of monthly statements to customers to keep them updated on the debt status of their account.
- Run weekly Aged debt report.
- Daily cash posting.
- Weekly meetings with Account managers to resolve issues. Referred accounts to debt collection agency.
- Run credit checks using Dunn and Bradstreet.
- Built relationships with customers.
- Setting up new customer credit accounts
- Contacted customers about overdue payments by phone, letter and email.
- Posted journal transactions and cash receipts on sales ledger.
- Updated database regularly for maintaining up-to-date record of all transactions.
- Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
- Liaised with sales department for achieving better client communication.
- Managed debtor ledger regularly to minimising any potential errors or discrepancies.
- Monitored outstanding balances and followed up payments.
- Chased clients to procure payments in line with agreed terms and conditions.
- Followed up monthly statements with courtesy calls to customers.
Accounts Assistant
Copyright Promotion Licensing Group
London
01.2018 - 01.2019
- Coding purchase invoices to the correct purchase ledger accounts after approval by the relevant department managers.
- Monthly payment run of supplier invoices using accounting software.
- Processing all invoices to the purchase ledger and reconciling the purchase ledger on a monthly basis.
- Chasing up any outstanding invoices from the various internal departments and liaising directly with suppliers
- Raising, issuing and processing sales invoices.
- Importing and posting invoices into the accounts system (Sage Financial).
- Allocating of receipts to the correct client ledger accounts.
- Credit control — assisting credit controller with sending account statements and copy invoices.
- Updating schedules to recognize work in progress and liaising with each sales team and establish start dates to ensure accurate and timely invoicing.
- Posting of all bank transactions to the cashbook.
- Reconciliation of the bank accounts (sterling account completed daily and foreign accounts weekly).
- Month end reconciliations to be reviewed by the Management Accountant and signed off.
- Accounts Payable
- Accounts Receivable
- Bank Reconciliations
Sales Ledger Clerk/Credit Control
Precision IR
London
09.2012 - 06.2018
- Manage and monitor customer accounts to ensure timely collection of payments.
- Chase overdue invoices through phone calls, emails, and letters.
- Maintain an up-to-date record of all communication with debtors.
- Regularly review aged debt reports and take appropriate action.
- Negotiate payment plans where necessary and escalate debt collection issues as required.
- Accurately maintain the sales ledger, including raising invoices and credit notes.
- Reconcile customer accounts and resolve any discrepancies.
- Process refunds and adjustments as necessary.
- Monthly Bank reconciliation.
- Post payments to customer accounts and allocate payments to the appropriate invoices.
- Monitor customer accounts for credit limits and ensure compliance with company credit policies.
- Accurately process purchase invoices and ensure proper coding and data entry.
- Reconcile supplier statements and investigate discrepancies.
- Assist in month-end financial reporting and account reconciliations.
- Address supplier queries and maintain strong professional relationships.
- Maintain up-to-date supplier accounts and records.
- Provide general administrative support to the finance team as required.
- Credit Control
- Sales Ledger Management
- Purchase Ledger
Account Administrator
Loungelover Ltd
London
05.2011 - 07.2012
- Collect, verify, and process employees timesheets and attendance records weekly.
- Ensure all worked hours, overtime, and absences are accurately recorded.
- Process payroll data for starters, leavers, and changes, including holiday bookings.
- Ensure new starters comply with UK employment regulations.
- Manage the payroll inbox, resolving employee queries and discrepancies.
- Generate and send invoices to clients in line with business terms.
- Maintain accurate payroll records, including personal details, pay rates, and job changes.
- Liaise with the bookkeeping team to ensure accurate payment allocations.
- Clarify allocations and obtain/provide remittance advices.
- Assist with uploading and allocating payments in Sage line 50. Compile daily ledger reports and prioritize customer contact.
- Support with email correspondence and action incoming emails.
- Address and log customer queries, reporting them to line manager.
- Chase missing or incorrect timesheets and liaise with Payroll on discrepancies.
- Maintain the Query Log and update customer contact details in Sage line 50
- Recommend escalation letters and send them once approved. Contact customers via phone (courtesy and follow-up calls) and handle incoming calls.
- Provide account statements to customers, including custom Excel reports when needed.
- Prepare monthly reports
- Payroll & Invoicing
- Credit Control & Bookkeeping Support
Education
Accounting and Business Information Technology
London Metropolitan University
London 09.2000 - 06.2003
GNVQ Advanced Business - Business Studies
College Of North East London
London 09.1999 - 01.2001
GNVQ Passport To Business - undefined
London 09.1998 - 06.1999
Skills
Extensive knowledge of credit and collections processes Good in accounting and financial operations Excellent customer service, communication and negotiation skills Proficient in Microsoft Office Suite organizational and problem-solving skills Ability to manage multiple tasks and prioritize effectively
Systems Used
- Excel
- Outlook
- Opera
- SAP
- Exchequer
- Dream
- Open Account
- Sage 50, 200, Financial & Sage Payroll
- AS400
- Netsuits
- Salesforce
- QLX
- Agresso
REFERENCES
References available upon request
Timeline
Credit controller
Hays (CIOT) Temporary
09.2025 - 12.2025
Income Credit Controller
London Southbank University
01.2019 - 07.2025
Accounts Assistant
Copyright Promotion Licensing Group
01.2018 - 01.2019
Sales Ledger Clerk/Credit Control
Precision IR
09.2012 - 06.2018
Account Administrator
Loungelover Ltd
05.2011 - 07.2012
Accounting and Business Information Technology
London Metropolitan University
09.2000 - 06.2003
GNVQ Advanced Business - Business Studies
College Of North East London
09.1999 - 01.2001
GNVQ Passport To Business - undefined
09.1998 - 06.1999