Summary
Overview
Work history
Education
Skills
Timeline
Generic

Jacqueline Allison

WORKINGTON,Cumbria

Summary

Passionate and experienced Social Care Worker with 5 years of experience, working in the Adult Social Care Occupational Therapy Team. Experience with completing robust Care Act Assessments and documentation required for the role, dealing with customers both face to face and over the telephone, dealing with complex and challenging situations, including Safeguarding experience, completing detailed recommendations for both Major and Minor Adaptations to promote a customer's wellbeing and independence and issuing a variety of appropriate equipment to customers. Seeking to further develop my skills and knowledge by completing the Occupational Therapy Degree.

Overview

26
26
years of professional experience

Work history

Lodge Cleaner

Centre Parks
Penrith, Cumbria
09.1999 - 09.2000
  • Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
  • Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
  • Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Reported breakages to supervisor.
  • Adhered to health and safety regulations to maintain safe environment for customers.

Shop Assistant

Matalan PLC
Workington, Cumbria
09.1999 - 09.2000
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Social Care Worker Occupational Therapy

Cumberland Council
Workington, Cumbria
06.2020 - Current
  • Maintained detailed records on client progress, aiding in long term needs planning and evaluation,.
  • Assist in daily tasks, improving client independence and wellbeing.
  • Encouraged participation in recreational activities, boosting morale and happiness levels amongst residents.
  • Ensured safety regulations were met for the well-being of clients.
  • Improved client quality of life by providing compassionate and professional care.
  • Conducted home visits as required offering comfort in familiar surroundings.
  • Provided active listening to clients, enhancing their overall mental health.
  • Monitored physical conditions of clients, promptly reporting changes to medical personnel.
  • Kept abreast of developments in social care practices for continuous improvement in service delivery,.
  • Used compassion, empathy and respect to build trusting relationships with service users and family members.
  • Wrote up comprehensive case notes efficiently and to industry best practices for detailed reference.
  • Communicated clearly and effectively with multidisciplinary teams, building high-performing service networks.
  • Handled initial meetings with service users and families, gauging severity of circumstances and identifying issues for resolution.
  • Attended case hearings, reviews and home visits to best manage service user needs.
  • Safeguarded client information with strict adherence to privacy and data security policies.
  • Adhered to safeguarding principles to protect service users from risk.
  • Maintained accurate, up-to-date and confidential files in line with reporting standards.
  • Responded calmly to manage crises and emergency situations.
  • Advocated on behalf of service users to protect their best interests.
  • Collaborated with other professionals in health and social care to coordinate holistic support.
  • Guided clients through application processes for governmental assistance.
  • Managed assigned caseload documentation in alignment with regulatory requirements and standards.
  • Exercised professional judgement to implement interventions and make tough decisions.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Attended regular training and supervision workshops for improved service user support.
  • Maintained confidential case documentation in line with data protection regulations.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Built positive, productive client relationships for enhanced social support.
  • Partnered with external support networks to deliver holistic client care.

Customer Advisor

Cumbria County Council
Workington, Cumbria
09.2006 - 06.2020
  • Resolved customer complaints effectively, maintaining brand reputation.
  • Enhanced customer satisfaction by promptly addressing queries and concerns.
  • Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
  • Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
  • Stayed updated on company policies, enabling accurate information dissemination to customers.
  • Collaborated closely with colleagues to resolve complex customer issues swiftly.
  • Managed large volumes of incoming calls for efficient customer service operations.
  • Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
  • Recorded and processed customer data accurately.
  • Offered detailed advice on product and service benefits.
  • Offered prompt solutions to maintain customer satisfaction.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Answered customer telephone calls promptly and improved on-hold wait times.

Business Support Administrator

Cumbria County Council
Workington, Cumbria
10.2005 - 09.2006
  • Assisted in staff training, enhancing their knowledge and skills.
  • Coordinated team meetings for better communication and project collaboration.
  • Handled sensitive information discreetly, protecting company confidentiality at all times.
  • Managed appointments and schedules, ensuring smooth workflow within the department.
  • Supported various departments with administrative tasks, facilitating smoother operations across business units.
  • Maintained effective record systems, ensuring easy access to vital information.
  • Facilitated smooth business operations by managing administrative tasks.
  • Responded proactively to changing demands to provide flexible, reactive business support.
  • Managed priorities and resources to achieve service delivery requirements.

Civil Servant

British Cattle Movement Service
Workington, Cumbria
09.2003 - 10.2005
  • Upheld highest standards of confidentiality whilst handling sensitive information.
  • Maintained comprehensive records for departmental accountability.
  • Analysed complex data sets to draw insightful conclusions.
  • Managed time-sensitive projects to meet strict deadlines.
  • Handled enquiries promptly and efficiently from members of public, other civil servants and organisations either by phone, in person or through writing.
  • Prioritised work to meet demands of fast-paced, pressured environments.
  • Delivered high levels of customer satisfaction through attentive, personalised service.
  • Maintained administration records with up-to-date information.
  • Escalated issues to management teams for prompt resolution.
  • Interpreted and applied complex written information relating to policies and procedures.
  • Input information into databases and kept manual filing systems and information logs up to date.
  • Took minutes at meetings and distributed to relevant departments.

Bar supervisor

Royal Oak Public House
Beckermet, Cumbria
09.2000 - 08.2002
  • Collaborated with management on special events and theme nights generating fresh interest among patrons.
  • Scheduled shifts for staff members for efficient operation of the bar.
  • Organised stock inventory to prevent shortages during peak hours.
  • Ensured a safe environment by strictly adhering to health and safety regulations.
  • Resolved customer complaints promptly, fostering positive relationships with clientele.
  • Coordinated with kitchen staff to provide seamless service during dining hours.
  • Handled difficult customers tactfully, ensuring minimum disruption to other guests.
  • Monitored bar equipment maintenance to avoid operational disruptions during service hours.
  • Maintained clean premises, promoting a welcoming atmosphere for patrons.
  • Managed cash flow, ensuring correct transaction procedures were followed.
  • Checked identification of customers to enforce age restriction laws on alcohol consumption.
  • Supervised team members to ensure excellent service delivery.
  • Trained staff for improved service quality and professionalism.
  • Maintained bar stocks, replenishing daily as necessary.

Education

Bachelor of Arts - Business Management and Marketing

University of Central Lancashire
Preston
09.2001

Skills

  • Case Management
  • Autism spectrum awareness
  • Support planning
  • Strengths-based care practise
  • First Aid Qualified
  • Empathetic listener
  • Organised
  • Self motivated
  • Compassionate listening
  • Efficient time management
  • Patient confidentiality respect
  • Multidisciplinary coordination
  • Multidisciplinary teamwork
  • First Aid trained

Timeline

Social Care Worker Occupational Therapy

Cumberland Council
06.2020 - Current

Customer Advisor

Cumbria County Council
09.2006 - 06.2020

Business Support Administrator

Cumbria County Council
10.2005 - 09.2006

Civil Servant

British Cattle Movement Service
09.2003 - 10.2005

Bar supervisor

Royal Oak Public House
09.2000 - 08.2002

Lodge Cleaner

Centre Parks
09.1999 - 09.2000

Shop Assistant

Matalan PLC
09.1999 - 09.2000

Bachelor of Arts - Business Management and Marketing

University of Central Lancashire

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Jacqueline Allison