Summary

Overview

Work history

Education

Skills

Timeline

JACOB STEPHEN TURNER

London,UK

Summary

Versatile, results-driven professional with 5+ years retail experience delivering superior inventory control and operations management. Recently graduated first-class from UCL, showcasing exceptional analytical skills and an ability to solve complex problems. A dedicated professional with the skillset and desire to enhance a company's organisational efficiency and capacity to achieve inventory targets, while maximising potential for revenue growth.

Overview

years of professional experience

Work history

Stock Controller / Trainee Supervisor

Christian Dior Couture, Harrods

Knightsbridge, City of Westminster

2019.08 - 2020.09

Summary: Reported to the Stock Manager, supervising a team of 3 Stock Controllers to provide pin-point operations support to 6 sales departments across 6 floors, upholding the exceptional service standards expected of a top-5 luxury brand
Problem-solving: Optimised the inter-store transfer procedure and boosted the performance of stock management software in collaboration with London stock teams and senior management
Organisation: Increased efficiency of client service by systematically re-organising stockrooms through spatial analysis and sales statistics, in conjunction with feedback from department supervisors
Leadership: Upskilled new staff with bespoke training in back-office software, techniques for effective task prioritisation, and end-to-end execution of departmental inventories
Highlights: Oversaw annual Baby Dior stock take end-to-end, recording 0% loss post-investigation

Stock Associate

Eileen Fisher

Marylebone, City of Westminster

2017.02 - 2019.05

Summary: Worked alongside the Operations Manager as the sole Stock Associate for Eileen Fisher UK, charged with delivering inventory targets, and carrying out large-scale stock movements across 4 London locations
Written and verbal communication: Brought the brand purpose to life for new and existing customers via monthly newsletters, handcrafted event invitations, and storytelling in one-to-one client development calls
Office administration: Trusted to administer monthly risk assessments, complete weekly banking duties, process orders of packaging and supplies, and act as the first point of contact for client queries via the business inbox
Interpersonal intelligence: Beat annual inventory targets by 2% with an adaptive approach that accounted for the level of experience of each store team, as well as individual strengths and weaknesses
Highlights: Processed transfers totalling over 1000 units from 3 stores to facilitate a large-scale sale at the flagship branch

Founder / Operations Director

Penelope Does Retro

Etsy, Ecommerce

2016.01 - 2017.03

Summary: Built a unique business from the ground up that specialised in East London vintage fashion, leveraging renewed cultural interest in reclaimed goods and sustainable lifestyles, alongside surging online clothing sales
Entrepreneurship: Identified a business opportunity with high growth potential and practicability that capitalised on competitive advantage, combining a clear vision with easy access to vintage markets
Project management: Managed the project from end to end; created a business plan, recruited a partner, attended networking events, managed a budget, booked studio spaces, and delivered the project on time
Commercial acumen: Successfully delivered a vision for a unique and profitable small business, leveraging creativity and business savvy to overcome budgetary constraints
Highlights: Achieved a 5-star rating on Etsy, with glowing personalised reviews from over 25 customers

Education

Bachelor of Arts - History, Politics and Economics

University College London

London

/2020 - /2023

Humanties & Social Sciences Diploma -

Kensington and Chelsea College