Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jacob Rob Vanderkamp

Guelph

Summary

Skilled professional demonstrates abilities in troubleshooting and fixing problems within all vehicle systems. Adept at working quickly and accurately to repair, replace, or refurbish components. Proficient in maintaining records, updating logs, and training employees. Many years of management and leadership experience. Several years of experience as a contract teacher in the Truck and Coach Technician program at Conestoga College and a manager trainer at Penske.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Mobile Technician 1

Penske
Cambridge
01.2019 - Current
  • Repaired and maintained customer units over the road and at customer locations.
  • Utilized diagnostic software programs to identify faults using tablets.
  • Managed and maintained mobile inventory to increase customer uptime.

Professor Truck and Coach (contract)

Conestoga
Guelph
03.2016 - Current
  • Provided instruction in a variety of courses, including lecture and laboratory classes.
  • Evaluated student performance through tests, quizzes, and other assessments.
  • Helped with development and implementation course materials, such as lectures, projects, assignments and exams.

Service Manager

Penske
Guelph/Cambridge
10.1997 - 12.2018
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Reviewed customer billing statements for accuracy prior to release.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created standard operating procedures for all service functions.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.
  • Trained new employees on the use of customer relationship management software systems.
  • Became a member of the training guild to train new managers in the position for the Canada area.

Education

High School Diploma -

HDCH
Hamilton
06-1984

Skills

  • Workplace Safety
  • Customer Service
  • New Employee Hiring
  • Schedule Management
  • Multiple Priorities Management
  • Performance Evaluations
  • Relationship Building
  • Work Planning and Prioritization
  • Strategic business planning
  • Employee Training and Development
  • Staff Motivation
  • Coaching and Mentoring
  • Mechanical Diagnostics
  • Technical Support
  • Quality Control
  • Process Implementation
  • Technical Troubleshooting

Certification

  • 310t Certification
  • 310s Certification
  • Allison Certification
  • DDEC ARC Certification
  • ThermoKing Basic Systems Certification

Accomplishments

  • Became a member of the Trainers Guild at Penske representing the Canadian area
  • Certified and trained others in the Enrich Shop Management Software System

Timeline

Mobile Technician 1

Penske
01.2019 - Current

Professor Truck and Coach (contract)

Conestoga
03.2016 - Current

Service Manager

Penske
10.1997 - 12.2018

High School Diploma -

HDCH

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Jacob Rob Vanderkamp