Jacob Nana Yaw Mensah
Dudley,DUD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lecturer of Business Administration
Aesafrica/Yinvestors Academy
Accra, Ghana
02.2019 - 02.2024
- Guided students on course selection, career planning, and academic development.
- Collaborated with other lecturers to ensure a smooth transition between courses within the program.
- Conducted research in business administration topics such as corporate governance, international business and human resources management.
- Consulted with administrative committees to discuss institutional policies, departmental matters and academic issues.
- Developed new programs to provide student access for community business internships.
- Attended conferences related to business administration topics for networking opportunities with colleagues.
- Organized guest lectures from industry experts to enhance classroom instruction.
Retail Bank Manager
GCB Bank Plc
Accra , Ghana
01.2019 - 02.2024
- Monitored loan portfolio performance, risk management activities, and compliance with regulatory requirements.
- Investigated suspicious transactions that could be linked to money laundering activities.
- Performed daily audits of cash drawers, deposits, withdrawals, transfers.
- Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
- Developed and implemented strategies to increase customer satisfaction ratings.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Analyzed competitors and market trends to facilitate business growth.
Retail Bank Operations Manager
GCB Bank Plc
Accra, Ghana
12.2013 - 12.2018
- Responded promptly to customer inquiries and complaints regarding banking services.
- Provided training and development opportunities for team members.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Analyzed competitors and market trends to facilitate business growth.
Education
Master of Science - Financial Risk Management
University of Ghana
Ghana12-2022
Post Graduate Diploma - Anti Money Laundering
University of Ghana
Ghana07-2015
MBA - Business Administration And Management
University of Coventry
Coventry Uk07-2012
Bachelor of Science - Banking And Finance
Central University College
Accra08-2009
Skills
- Human Resources Management
- Learning Management Systems
- Academic Advising
- Online Teaching
- Operations Management
- Business Analysis
- Student Evaluation
- Analytical Skills
Certification
- Chartered institute of Bankers
- institute of chartered Accountant
- Institute of Compliance Professionals (uk)
References
References available upon request.
Timeline
Lecturer of Business Administration
Aesafrica/Yinvestors Academy
02.2019 - 02.2024
Retail Bank Manager
GCB Bank Plc
01.2019 - 02.2024
Retail Bank Operations Manager
GCB Bank Plc
12.2013 - 12.2018
Master of Science - Financial Risk Management
University of Ghana
Post Graduate Diploma - Anti Money Laundering
University of Ghana
MBA - Business Administration And Management
University of Coventry
Bachelor of Science - Banking And Finance
Central University College
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