Jacob Williams
IT Recruitment Consultant
London
Summary
Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level product management position. Ready to help team achieve company goals.
A dedicated and hard-working candidate. Through previous roles, education and experiences has developed a wide range of skills, from strong interpersonal communication to dedicated independent research in addition to the ability to work well under pressure. An ambitious and resilient nature has provided the skillset to recover from difficult situations with ease and handle pressure well. Pride myself on a strong work ethic, learning ability and a highly organised way of working.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Alium Consultancy IT specialist
09.2020 - 10.2021
- Responsibilities include resourcing, relationship management and business development at Alium for IT division
- Achieved initial target of £60,000 in first three months and have been delegated responsibility for managing key account as well as developing IT business in UK market.
- Role has taught me key commercial skills and developed my business acumen.
- Worked to bring increased digitalisation into company processes and helped manage movement to new CRM system and improving ways of working.
- Helped train and educate new starters on tools and methods used for role and was point of contact for all technological related issues and enquires.
- Exceeded goals through effective task prioritization and great work ethic
- Maintained energy and enthusiasm in fast-paced environment
- Demonstrated respect, friendliness and willingness to help wherever needed
Stuart Operations specialist
09.2020 - 10.2021
- Responsibilities include financial reporting, managing staff and working on special projects for Stuart H2H.
- Helped division grow in volume and revenue in extremely short period of time, over 200% volume growth in first 6 months.
- This position has provided good exposure to high responsibility and management tasks as well as nurturing relationships with key accounts.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Prepared variety of different written communications, reports and documents.
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Used Confluence and other software tools to create documents and other communications.
- Used Tableau to analyse data and visualise data output.
- Improved operations through consistent hard work and dedication.
- Drove operational improvements which resulted in savings and improved profit margins.
Net-Support-UK Business Operations Specialist
03.2019 - 09.2019
- Responsibilities included managing accounts for this telecoms and internet service provider and ensuring high standards were maintained and worked to KPIs as well as company wide OKRs.
- Exposed to Agile and Scrum methodologies and led some sprint meetings.
- This included complex network and systems troubleshooting, selling to clients over telephone, visiting client sites and installing infrastructure solutions.
- Role provided high level IT knowledge, strong stakeholder management and networking experience.
- Led projects and analyzed data to identify opportunities for improvement
- Learned new skills and applied to daily tasks to improve efficiency and productivity
TDW Distribution Account Manager
10.2018 - 02.2019
- Responsibilities included managing accounts for this transportation and logistics firm, ensuring company’s customers were satisfied with high level of service provided
- This included selling services to clients, data analysis, monitoring emails and conversing with clients over telephone
- Role required high standard of attention to detail and organisation.
- Received and processed stock into inventory management system
- Identified issues, analysed information and provided solutions to problems
Education
Master of Science - Accounting and Finance
Swansea University
Swansea 09.2019 - 09.2020
BA Hons - Geography
University of Southampton
Southampton, UK 01.2014 - 01.2017
A Level: BBC - Biology
St Michaels School
Swansea, UKSkills
Microsoft 365
undefinedCertification
3 A
Timeline
Alium Consultancy IT specialist
09.2020 - 10.2021
Stuart Operations specialist
09.2020 - 10.2021
Master of Science - Accounting and Finance
Swansea University
09.2019 - 09.2020
Net-Support-UK Business Operations Specialist
03.2019 - 09.2019
TDW Distribution Account Manager
10.2018 - 02.2019
BA Hons - Geography
University of Southampton
01.2014 - 01.2017
A Level: BBC - Biology
St Michaels School
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