Jacob Westlake

• Provide 1st line remote fix support as and when required by IT Services Management

• Managing customer incidents and service requests through to resolution in liaison with other IT support staff as required.

• Maintain an accurate and up to date Service Management Tool.

• Resolve technical issues using remote access tools.

• To create and maintain user accounts

• To train new Service Desk staff members to company values and standards.

• Proactively communicate with users about open incidents or service requests and helping to ensure that issues are resolved or a work around is provided within the shortest possible timeframes.

• Managing incidents and problems with external suppliers on behalf of the user.

• To assist in the escalation of incidents and requests which cannot, or are unlikely to be, resolved within agreed service levels.

• To liaise with the Desktop Support team to ensure effective identification, prioritisation and assignment of incidents and requests through to resolution/closure.

• To assist with the prompt escalation of all suspected security incidents to SCW IT Security Management.

• Active Directory use and maintenance including OU structure, group policy and the assignment of rights and access – New User setup for example

• To be competent in fixing a broad range of issues e.g Windows troubleshooting, Printer troubleshooting, Office 365 troubleshooting

• Provide feedback to the Service Desk Manager on the effectiveness of departmental and organisational

• processes, polices, practices and systems.

• Accurately recording information from end users and third party service providers on the Service Desk

• Comply with all information governance procedures and protocols to ensure the confidentiality of all

• information.

• Meeting defined performance targets.

• To support specific IT projects as required.

• Ensure all process and policies are adhered to for the successful delivery of the service.

• (Catering based)
• Distributing equipment to given ward
• Packing every wards food for lunch and dinner
• Taking orders over the phone from ward managers and getting the paper work filled out ready to be handed over to the relevant individual
• Dealing and working out solutions to any issues on ward level
• Leasing with ward assistants, sisters and managers to make sure on a daily basis ever process is running as smoothly as it possibly can
• Working out superior and more efficient systems that compliment the care of patients and to make sure we are always improving our level of service
• Setting up for work place meetings across the hospital site.

• Serving customers at the bar
• Hosting wedding receptions/hosting main events
• Up selling products
• Processing and making cocktails to order, as well as other drinks available
• Creating and maintaining an atmosphere unlike any other high class bar in taunton to make sure customers had the best possible experience while drinking and dining within the premises
• Interacting with customers and catering for there needs

• Boat
• Greeting customers in the door and seating them accordingly
• Making sure they are confident with the menu and upsetting the best products (The super 6) we have to offer to give them the best possible experience while being in our presence
• Processing their order through the iPads and insuring it is all correct to allow the kitchen to do their job as quickly and efficiently as possible
• Completing the sequence of service and make sure the customer is completely satisfied with their time with us
• Behind main bar making cocktails and other drinks to order.

• Making outbound calls to new and existing clients
• Deliver excellent customer service to clients while going through the claims process
• Fill out a form to be able to send out an LOA (Letter of Authority)
• Generating leads and informing the potential client about the various financial products we handled
• Keeping desk clean and tidy
• Immaculately presenting myself for office attire
• Communicating with the team.

• Making outbound calls to potential clients
• Generating leads and informing the potential client about the various financial products we handled
• Keeping desk clean and tidy
• Immaculately presenting myself for office attire
• Communicating with the team
• Completing claims ready to be sent off to the client to ether sign over an electronic process or through the post
• While working at EMCAS I completed the training program and successfully generated an impressive amount of leads in which many were converted for me to gain commission off of them
• For the time I was working there the company came under new directors in which they clearly found some major faults within the company
• This resulted in the directors making everyone on probation (who had been with the company under four months) redundant.

• Serving customers at the bar
• Processing and making drinks to order
• Clearing tables
• Interacting with customers and catering for there needs.

• Property
• Stock Markets and Investment products
• Cars employment, Serving customers
• Inputting and outputting money from till
• Relaying the order back to the barista and chef
• Setting up trays for service
• Clearing tables
• Making sure all area's are clean
• Setting up at the beginning of the day and clearing down at the end of the day.