Jacob Verstegen
Ballinamore
Summary
SOCIAL, FASHION LOVER, PIONEERING, PROBLEM SOLVER. Customer experience professional with solid background in team leadership and customer service excellence. Recognized for boosting team performance and driving customer-centric initiatives. Reliable and adaptable, ensuring seamless collaboration and consistent results. Key skills include conflict resolution and strategic planning.
Overview
4
4
years of professional experience
Work History
Customer Experience Team Lead
Customer Happiness Team
04.2023 - 08.2024
- Improved customer satisfaction ratings by implementing new training programs for team members.
- Assisted in the development of departmental budget plans by analyzing staffing needs and forecasting resource requirements.
- Participated in company-wide initiatives aimed at improving overall customer experience across all touchpoints.
- Created detailed reports on team performance metrics, identifying areas for improvement and implementing action plans to address them.
- Implemented incentive programs to motivate staff and improve overall customer experience scores.
- Optimized the use of CRM software, ensuring accurate tracking of customer interactions and enhancing overall team performance.
Store Manager
DSTREZZED
10.2022 - 04.2023
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Store Manager
Nelson Schoenen
01.2021 - 10.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Bachelor of Arts - Fashion Marketing
Amsterdam Fashion Institute
Amsterdam, The Netherlands07.2020
High School Diploma -
Merlet College
Mill, The Netherlands05.2015
Skills
- Customer Experience
- Team & Performance Management
- Sales & Operations
- Recruitment & Merchandising
- Leadership & Development
Languages
Dutch
Native language
English
Advanced
C1
Timeline
Customer Experience Team Lead
Customer Happiness Team
04.2023 - 08.2024
Store Manager
DSTREZZED
10.2022 - 04.2023
Store Manager
Nelson Schoenen
01.2021 - 10.2022
Bachelor of Arts - Fashion Marketing
Amsterdam Fashion Institute
High School Diploma -
Merlet College
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