Jacob Stratton
Flitwick,Central Bedfordshire
Summary
I am a dedicated professional known for empathetic communication and strong team collaboration. I have a love for learning and excel in time management, ensuring efficient task completion. I am committed to leveraging these skills to drive organisational success and foster a positive work environment.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work history
Road Logistics Customer Service Administrator
Kuehne & Nagel
Milton Keynes
2025.03 - Current
- Account managing a £1.5m portfolio of Key Accounts annually, achieving 53% growth above expectations
- Manage High Impact Shipping Lanes, liasing with internal and external stakeholders under pressure through emails, calls, and face to face meetings
- Consistently meet and exceed high level SLAs while working to tight deadlines
- Operating and collaborating as a wider team, ensuring all relevant teams are aligned and working in sync to achieve set KPIs
Account manager
Kuehne & Nagel
Milton Keynes
2022.11 - 2025.03
- Managed day to day freight operations of SME businesses
- Proactive communication to retain and grow business relations
- Outbound sales practices (calling, emailing, meetings) to onboard new SME clients
- Worked as part of a team to maintain customer satifaction from initial contact through to invoicing after completion
- Trained apprentices into Account Managers
Customer Service & Sales Apprentice
Kuehne & Nagel
Milton Keynes
2021.09 - 2022.11
- Hands on experience with SME and Key Accounts, ensured stakeholders are kept updated at all times
- Learned on the job to work as part of a wider operational team with high responsibility toward clients and account managers
- Arranged transport and quotes for Account Managers
- Managing suppliers against expectations
- Secondary contact for Key Accounts while primary account managers are on annual leave
Supermarket assistant
Waitrose & Partners
Ampthill, Central Bedfordshire
2018.04 - 2022.11
- Checkout and Self Checkout Supervisor - responsible for having ensured colleague and customer experience is positive
- Customer Service Desk - Dealt with customer complaints and ensured customer experience is improved from first contact through to resolution
- Fully trained in all other retail tasks including stock management
Education
NVQ Level 4 - Sales Executive
The Institute For Apprenticeships and Technical Education
2021.09 - 2023.04
NVQ Level 2 - Customer Service Practioner
The Institute For Apprenticeships and Technical Education
2021.09 - 2022.09
A-Levels - Mathematics
Pearson
2016.09 - 2018.09
A-Levels - Psychology
AQA
2016.09 - 2018.09
A-Levels - Physics
OCR
2016.09 - 2018.09
Skills
- Customer Service
- Third Party and Supplier Coordination
- Team Player
- Stakeholder Management
- Account Management
- Results Driven
- Love for Learning
Timeline
Road Logistics Customer Service Administrator
Kuehne & Nagel
2025.03 - Current
Account manager
Kuehne & Nagel
2022.11 - 2025.03
Customer Service & Sales Apprentice
Kuehne & Nagel
2021.09 - 2022.11
NVQ Level 4 - Sales Executive
The Institute For Apprenticeships and Technical Education
2021.09 - 2023.04
NVQ Level 2 - Customer Service Practioner
The Institute For Apprenticeships and Technical Education
2021.09 - 2022.09
Supermarket assistant
Waitrose & Partners
2018.04 - 2022.11
A-Levels - Mathematics
Pearson
2016.09 - 2018.09
A-Levels - Psychology
AQA
2016.09 - 2018.09
A-Levels - Physics
OCR
2016.09 - 2018.09