Jacob Sohanpal
Leicester
Summary
Experienced Library Supervisor with over 4 years of management experience and 12 years of service to Leicestershire County Council. Organised and dedicated professional with strong background in customer service and team management, possessing highly relevant transferable skills in overseeing daily operations and coordinating staff activities. Skilled in fostering positive environment and enhancing user experience, with focus on promoting library resources and services. Eager to make meaningful impact in the principal manager role.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Library Supervisor
Leicestershire County Council
Leicester
2021.12 - 2026.01
- Daily line management of 12 Library Services Assistants and museum volunteers at Market Harborough Library & Museum. 1 years experience of managing Lutterworth Library combined with Market Harborough Library & Museum, line managing 19 LSAs. 1 years experience of managing Melton Mowbray, Syston and Mobile A alongside Market Harborough Library & Museum, line managing 29 LSAs and 1 mobile library driver.
- Ensuring the provision of a high-quality customer-focused service through the management of a team of Library Services Assistants and volunteers.
- Ensure that team members are kept well informed and that they have the necessary skills to provide a welcoming and efficient frontline service to customers.
- Manage room bookings and use of the venue, promote and deliver campaigns and other services aligned with the annual service plan
- Ensure that the library sites remain attractive and well presented.
- Responsible for collating statistical, financial, and other data to provide accurate information for service planning and monitoring.
Accounts Administrator
Stoke Golding Building & Maintenance
Nuneaton, Warwickshire
2025.03 - Current
- Communicated effectively with customers regarding their accounts or any outstanding payments.
- Improved cash flow management with diligent accounts receivable follow-up actions.
- Organised supplier payments punctually to sustain good business relationships.
- Used accounting software proficiently, simplified complex calculations and reporting requirements.
- Produced timely financial reports with use of bookkeeping software.
- Processed invoices promptly, enabled swift payment processing.
- Kept a record of business expenses, assisted in expense reduction strategies.
- Ensured tax compliance by preparing accurate tax returns on time.
- Worked closely with accountants during end-of-year closeout procedures, ensured accuracy of figures reported in annual reports.
- Maintained accurate books for clear financial visibility.
- Handled bank and balance sheet reconciliations to maintain accurate, up-to-date accounts.
Personal Trainer
Snap Fitness Hinckley
Hinckley
2022.03 - 2023.04
- Developed and implemented customised fitness programs for clients to help them reach their individual health and wellness goals. Successfully onboarded and maintained 15+ clients for over a year. Self managed all finances for my business.
Library Assistant
Leicestershire County Council
Leicester
2014.05 - 2021.12
- Actively promote the service to all customers by welcoming and helping them enjoy their visit, ensuring an increase of usage and participation in all services provided
- Work flexibly with regard to hours and location including weekend and evening working, to ensure service delivery
- Help, support and signpost customers to find information and resources they may need
- Actively promote customer choice and enjoyment in reading, including the service's digital offer
- Achieve personal and service targets and objectives as agreed on an annual basis with the supervisor
- Use initiative in making decisions within agreed boundaries
- Competent usage of IT systems for example the Library Management System, self-service kiosks and Smart Library technology
- Responsibility for cash handling, banking, income generation, referring customers on to learning courses and taking bookings for events, activities, and room hire
- Manually shelve, display books and other materials as required, and effectively use stock management systems
- Attend and contribute to meetings, participate in training and development as identified by line manager
- Work alongside volunteers and support their training and development
- Plan, deliver and promote sessions for under 5's, IT taster sessions and library events as required, to an agreed standard
- Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, complying with agreed policies and procedures, including Safeguarding and Smart Library induction.
- Ensure that the environment is safe, secure and attractive, including its exhibitions and collections, following the agreed security procedure
- Actively support and promote Leicestershire County Council policies e.g the County Council's Go Green initiative
Education
MSc - Sports Science
University of Lincoln
Lincoln 2020.09 - 2021.07
BSc - Sports Coaching & Development
University of Lincoln
Lincoln 2017.09 - 2020.07
A-Levels - undefined
JCC Sixth Form
Hinckley 2015.09 - 2017.07
Skills
- Management: Expert
- Advanced customer service: Expert
- Budgeting competence: Experienced
- Flexible: Expert
- Communication: Expert
- Efficient: Expert
- Proactive: Expert
- Reliable: Expert
LANGUAGES
English: Native speaker
Affiliations
- Running, Gym, Sport, Personal & Business Finance Improvement
References
References available upon request.
Timeline
Accounts Administrator
Stoke Golding Building & Maintenance
2025.03 - Current
Personal Trainer
Snap Fitness Hinckley
2022.03 - 2023.04
Library Supervisor
Leicestershire County Council
2021.12 - 2026.01
MSc - Sports Science
University of Lincoln
2020.09 - 2021.07
BSc - Sports Coaching & Development
University of Lincoln
2017.09 - 2020.07
A-Levels - undefined
JCC Sixth Form
2015.09 - 2017.07
Library Assistant
Leicestershire County Council
2014.05 - 2021.12