Jacob Seddon

MY RESPONSIBILITIES

• Identify suspicious behaviour and take action to prevent theft or other security breaches.
• Using security systems (CCTV, alarms, etc.) to monitor activities within the store or facility.
• Maintaining a visible presence to deter potential shoplifters and fraudulent activities.
• Investigating internal and external thefts, including reviewing footage and interviewing suspects or witnesses.
• Collaborate with store management to develop and implement strategies to minimize loss, such as improved inventory control systems.
• Working with law enforcement when necessary, providing evidence during investigations or legal proceedings.
• Providing excellent customer service while maintaining a focus on staying vigilant.
• Provide training to employees on recognizing suspicious behaviour and handling potential theft situations.
• Preparing reports for management, detailing incidents of loss, fraud and other security concerns.
• Maintaining accurate records of incidents, investigations and actions taken.
• Identify vulnerabilities in store layouts, inventory processes or security measures and recommending improvements to reduce risk and prevent future losses.
• Detain suspected shoplifters or individuals committing theft, following company policies and laws, in a civil and professional manner as to not disrupt customers, or damage the company reputation.
• Detecting fraudulent transactions at point of sale systems.
• Conduct routine inspections of inventory and cash handling processes.
• Responding to emergencies such as fire alarms, medical incidents or evacuations.
• Ensure compliance with company policies and safety regulations.

SKILLS AND QUALITIES I HAVE GAINED

• Observation and Attention to Detail : Ability to detect suspicious behaviour and anomalies.
• Strong Communication Skills : Capable of de-escalating situations and providing clear, concise reports.
• Knowledge of Security Systems : Proficient in using CCTV and alarm systems.
• Physical Fitness : Ability to stand for long periods, perform patrols, and intervene when necessary.
• Integrity and Professionalism : Maintain confidentiality and act ethically in sensitive situations, adhering to company policies.

MY RESPONSIBILITIES

• Greet patrons warmly and foster an inviting atmosphere, providing prompt and attentive service, ensuring customers feel valued and satisfied.
• Build rapport with regular customers, fostering loyalty and a sense of community.
• Address customer inquiries and complaints professionally and courteously.
• Follow drink recipes and standards for taste, presentation and quality and handling specific customer requests, such as tailoring drinks to dietary restrictions or flavor preferences.
• Making various hot drinks using a bean to cup coffee machine.
• Ensure the bar area, work surfaces and tables are organized, cleaned and fully stocked at all times.
• Clean glassware, tools, and equipment throughout shifts to maintain hygiene standards.
• Restock bar and dumbwaiter supplies, including changing beer barrels, restocking liquor, utensils, glassware, etc. during shifts.
• Monitor equipment (e.g., refrigerators, taps, blenders) to ensure they are functioning properly and report maintenance issues promptly.
• Track and manage inventory levels, noting low stock and Informing management of supply needs or discrepancies in stock levels.
• Handle customer transactions, including cash, credit card, or mobile payments providing correct change and receipts on request.
• Check customers' identification to verify legal drinking age and monitoring customer behaviour to ensure responsible alcohol consumption and prevent over-intoxication.
• Communicate effectively with team members during peak hours to prioritize tasks and meet customer demands.
• Support kitchen staff during shifts by taking food orders, washing pots and restocking supplies.

SKILLS AND QUALITIES I HAVE GAINED

• Multitasking : Ability to efficiently manage multiple drink orders and customer interactions simultaneously.
• Attention to detail : Maintaining cleanliness and quality standards.
• Physical stamina : Capacity to stand for extended periods and perform repetitive tasks, lifting heavy items, such as kegs.
• Interpersonal skills : The ability to connect with a diverse clientele and to de-escalate tense situations with professionalism.
• Patience : The ability to handle complaints or challenging situations.

MY RESPONSIBILITIES

• Approach potential customers acting as the primary point of contact between customers and the client through cold calls.
• Research and analyze market trends and customer demographics.
• Maintain accurate records of sales activities, customer interactions as well as personal progress within my team.
• Identify sales strategies to develop personal skills.
• Collaborate with management to align efforts with client's requests.
• Training and supporting team members effectively and reaching group goals.

SKILLS AND QUALITIES I HAVE GAINED

• Confidence : Ability to easily pitch services and communicate with a wide variety of people.
• Negotiating : Ability to close sales effectively.
• Verbal communication : Skilled in presenting sales pitches.
• Goal-oriented mindset : Strong drive to achieve and exceed targets.