Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Reeve

London

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Exceeds customer expectations while maintaining poise and utilising interpersonal skills in demanding environments. Strong history of exceptional service in fast-paced establishments underpinned by excellent problem-solving and time management.

Overview

7
7
years of professional experience

Work History

Host

Portico
08.2023 - Current
  • Enthusiastically pitched and implemented ideas to improve guest experience.
  • Engaged guests with stories and information concerning London landmarks and 22 Bishopsgate.
  • Handled high-pressure situations with composure, effectively managing large groups or unexpected events during busy shifts.
  • Ensured smooth operations during position changes by proactively communicating relevant information between staff members.

Bartender

Albar
01.2020 - 04.2023
  • Maintained meaningful relationships with patrons, and mitigated difficult situations, including intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Facilitated safe and friendly environment for patrons and staff.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Delivery Driver

DeliverEasy
04.2018 - 03.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Calmly and effectively solved problems as they arose.

Various Roles

New World Centre City
05.2017 - 06.2018
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.

Education

Bachelor of Arts - Politics

University of Otago
Dunedin, NZ
12.2022

High School Diploma -

Kavanagh College
Dunedin, NZ
11.2017

Skills

  • Written and verbal communication
  • Research and presentation
  • Public speaking
  • Calm, problem-solving
  • Reliable, time-management
  • Experienced hospitality and customer service

Timeline

Host

Portico
08.2023 - Current

Bartender

Albar
01.2020 - 04.2023

Delivery Driver

DeliverEasy
04.2018 - 03.2020

Various Roles

New World Centre City
05.2017 - 06.2018

Bachelor of Arts - Politics

University of Otago

High School Diploma -

Kavanagh College

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Jacob Reeve