Jacob Reeve
London
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Exceeds customer expectations while maintaining poise and utilising interpersonal skills in demanding environments. Strong history of exceptional service in fast-paced establishments underpinned by excellent problem-solving and time management.
Overview
7
7
years of professional experience
Work History
Host
Portico
2023.08 - Current
- Enthusiastically pitched and implemented ideas to improve guest experience.
- Engaged guests with stories and information concerning London landmarks and 22 Bishopsgate.
- Handled high-pressure situations with composure, effectively managing large groups or unexpected events during busy shifts.
- Ensured smooth operations during position changes by proactively communicating relevant information between staff members.
Bartender
Albar
2020.01 - 2023.04
- Maintained meaningful relationships with patrons, and mitigated difficult situations, including intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Facilitated safe and friendly environment for patrons and staff.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Delivery Driver
DeliverEasy
2018.04 - 2020.03
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Calmly and effectively solved problems as they arose.
Various Roles
New World Centre City
2017.05 - 2018.06
- Rotated grocery products ensuring that expired or spoiled items were immediately removed.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Education
Bachelor of Arts - Politics
University of Otago
Dunedin, NZ12.2022
High School Diploma -
Kavanagh College
Dunedin, NZ11.2017
Skills
- Written and verbal communication
- Research and presentation
- Public speaking
- Calm, problem-solving
- Reliable, time-management
- Experienced hospitality and customer service
Timeline
Host
Portico
2023.08 - Current
Bartender
Albar
2020.01 - 2023.04
Delivery Driver
DeliverEasy
2018.04 - 2020.03
Various Roles
New World Centre City
2017.05 - 2018.06
Bachelor of Arts - Politics
University of Otago
High School Diploma -
Kavanagh College