Jacob Ramanaden
Prestatyn,United Kingdom
Summary
Technical Service Analyst with experience supporting healthcare technology and end users within HCA Healthcare. Experienced in technical troubleshooting, hardware deployment, telephony support, network administration and documentation within a fast-paced healthcare environment.
Recognised for strong problem-solving abilities, excellent customer service and a proactive approach to learning new technologies and systems. Currently expanding knowledge in SQL, reporting and data analysis through self-directed projects and practical database development.
Passionate about healthcare technology, process improvement and delivering high-quality support to both technical and non-technical stakeholders.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Technical Service Analyst
HCA Healthcare UK
2024.08 - Current
- Provided technical support to users across multiple departments daily.
- Configured and deployed laptops and desktop devices for new and existing users.
- Supported network infrastructure and assisted with VLAN management tasks.
- Troubleshot hardware, software, and peripheral faults quickly for ongoing work.
- Supported telephony systems and handled user access requirements.
- Produced and maintained technical documentation and user guides for reference.
- Collaborated with colleagues and stakeholders to resolve incidents promptly.
- Supported day-to-day operational activities while maintaining high customer service.
- Contributed to process improvements and shared knowledge across the IT team.
Team Member
Greggs Bakery
Prestatyn, Denbighshire
2024.02 - 2024.06
- Delivered attentive customer service during high-volume retail shifts.
- Maintained hygiene standards and followed food safety procedures throughout service periods.
- Processed cash payments and matched till totals against transaction records.
Arcade attendant
Harkers Leisure
Rhyl, Denbighshire
2023.03 - 2023.10
- Facilitated minor repairs on machines when necessary, reducing downtime .
- Monitored arcade games, ensuring proper functionality.
- Helped maintain inventory control by conducting regular audits.
- Handled cash transactions diligently for accurate record-keeping.
- Ensured compliance with health and safety regulations at all times.
Sales assistant
Currys PC World
Prestatyn, Denbighshire
2022.11 - 2023.01
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Conducted daily inventory checks to manage stock levels accurately.
- Improved customer service by efficiently handling queries and complaints.
Education
Diploma of Higher Education - Media Production
Llandrillo College
Rhos on sea 2016.09 - 2019.04
GCSEs - English, Math, Science, IT
Eirias High School
Colwyn Bay, ConwySkills
- Application and systems support
- Technical troubleshooting
- Hardware deployment and imaging
- Network support and VLAN administration
- Telephony support
- Microsoft 365 administration
- SQL and database fundamentals
- Power BI reporting
- Documentation and knowledge management
- Stakeholder management
- Customer service excellence
- Problem solving and root cause analysis
- Process improvement
- Communication and collaboration
- Incident and request management
- Organization and prioritization
- Continuous learning and development
Accomplishments
Colleague of the Quarter - Prestatyn HCA
Colleague of the Year - Prestatyn HCA
References
References available upon request.
Timeline
Technical Service Analyst
HCA Healthcare UK
2024.08 - Current
Team Member
Greggs Bakery
2024.02 - 2024.06
Arcade attendant
Harkers Leisure
2023.03 - 2023.10
Sales assistant
Currys PC World
2022.11 - 2023.01
Diploma of Higher Education - Media Production
Llandrillo College
2016.09 - 2019.04
GCSEs - English, Math, Science, IT
Eirias High School