Jacob Phillips
Manchester
Summary
Dynamic and self-motivated professional with a strong foundation in logistics planning and safety procedures. Demonstrates excellent people skills, effective communication, and a proven ability to manage time efficiently. A committed team player with a keen willingness to learn and adept problem-solving capabilities, aiming to leverage these competencies towards achieving organisational goals.
Overview
5
5
years of professional experience
Work history
Delivery driver
LAST MILE COURIERS
London
2025.06 - 2026.04
- Returned undelivered parcels back to depot at end of shift.
- Handled fragile items carefully, preventing product damage.
- Improved customer satisfaction with polite and efficient service.
- Assisted customers with queries kindly, improving company reputation.
- Liaised efficiently with warehouse staff, ensuring correct parcel loading.
DJ
Self-Employment
2023.03 - 2024.12
- Travelled across the world indulging in different cultures being booked to carry out a service to customers.
- Drafting, processing and following up on invoices while conducting a high level of administration to keep the invoices in order across dates, times and companies.
Sales Advisor
EE
2022.10 - 2023.03
- Finding and understanding customer needs to upsell products and providing package deals to tailor their needs.
- Conduct a high amount of customer retentions through both phone and face to face interactions which consisted of listening to what they need, where they can get it and how I as a sales advisor on behalf of EE can provide that same service.
- Provide exemplary customer service to enhance customer experience while solving problems explained by the customer.
- Payment taking, updating accounts of customers after processing payments as well as conducting administrative tasks within the lines of GDPR.
Telesales Appointment Booker
UTP Limited
2021.10 - 2022.04
- Cold calling businesses to enquire about their card merchant services contract length and renewal date - 200+ calls per day as well as two extra KPIs.
- Objection handling to arrange an appointment for a BDM to visit in person to close the sale.
- Understanding current contracts and explaining how UTP can provide an excellent service by highlighting % rates per transaction.
- Handling a BDM portfolio to allow for efficiency in timing and locations of appointments.
Education
Distinction in Sports Diploma -
Barnet & Southgate College
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Westminster City Boys School
Skills
- Excellent people skills
- Time management
- Team player
- Communication Skills
- Willingness to learn
- Problem solving
- Safety procedures understanding
- Self-Motivation for lone working
- Logistics planning knowledge
Awards
ISG - construction project management award.
Languages
English
Proficient (C2)
Spanish
Advanced (C1)
Russian
Advanced (C1)
Personal Details
- Drivers License: Full Uk Drivers License
- Eligible to work in the UK: Yes
- Highest level of education: A-Level
Timeline
Delivery driver
LAST MILE COURIERS
2025.06 - 2026.04
DJ
Self-Employment
2023.03 - 2024.12
Sales Advisor
EE
2022.10 - 2023.03
Telesales Appointment Booker
UTP Limited
2021.10 - 2022.04
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Westminster City Boys School
Distinction in Sports Diploma -
Barnet & Southgate College