Jacob Lott
Aberystwyth,Ceredigion
Summary
Reliable team member with background in team leadership and over 4 years of related experience. Well versed in the world of hospitality work, be it cooking, baking or barista roles as well as great customer service skills.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work history
Shift Leader
Cafe Nero
Harrogate, North Yorkshire
2024.02 - 2024.09
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
- Maintained high standards of customer service for improved satisfaction ratings.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Trained new hires and set up mentoring relationships to drive team performance.
Customer assistant
Morrisons
Harrogate, North Yorkshire
2023.10 - 2024.01
- Handled cash and card payments with accuracy.
- Operated till systems smoothly, streamlining check-out process for customers.
- Stocked shelves regularly for easy access to products by customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
Baker
Dunnes Stores
Galway, County Galway, Ireland
2022.08 - 2023.05
- Cleaned and maintained kitchen equipment and oven.
- Mixed doughs using both manual and machine techniques according to recipe requirements.
- Weighed flour, salt and other ingredients to prepare dough for kneading and rising.
- Met strict food safety guidelines, maintained a safe working environment.
Customer care team leader
McDonalds
Galway, County Galway, Ireland
2021.10 - 2022.05
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
A-Levels - Biology, Psychology, History
The Leigh Academy
Dartford 2013.09 - 2020.03
NFQ Level 7 Diploma - French
University of Galway
Galway, Ireland 2021.09 - 2023.04
Skills
- Communication skills
- Health and Safety regulations
- Outstanding customer service
- Leadership
- Staff training and coaching
- Shift scheduling
- Time-management
Languages
French
Intermediate
Timeline
Shift Leader
Cafe Nero
2024.02 - 2024.09
Customer assistant
Morrisons
2023.10 - 2024.01
Baker
Dunnes Stores
2022.08 - 2023.05
Customer care team leader
McDonalds
2021.10 - 2022.05
NFQ Level 7 Diploma - French
University of Galway
2021.09 - 2023.04
A-Levels - Biology, Psychology, History
The Leigh Academy
2013.09 - 2020.03