Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacob Lott

Aberystwyth,Ceredigion

Summary

Reliable team member with background in team leadership and over 4 years of related experience. Well versed in the world of hospitality work, be it cooking, baking or barista roles as well as great customer service skills.

Overview

3
3
years of professional experience
8
8
years of post-secondary education

Work History

Shift Leader

Cafe Nero
Harrogate, North Yorkshire
02.2024 - 09.2024
  • Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
  • Maintained high standards of customer service for improved satisfaction ratings.
  • Managed staff schedules, ensuring required coverage to meet shift needs within budget.
  • Trained new hires and set up mentoring relationships to drive team performance.

Customer assistant

Morrisons
Harrogate, North Yorkshire
10.2023 - 01.2024
  • Handled cash and card payments with accuracy.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Stocked shelves regularly for easy access to products by customers.
  • Handled cash transactions accurately, enhancing trust between business and clientele.

Baker

Dunnes Stores
Galway, County Galway, Ireland
08.2022 - 05.2023
  • Cleaned and maintained kitchen equipment and oven.
  • Mixed doughs using both manual and machine techniques according to recipe requirements.
  • Weighed flour, salt and other ingredients to prepare dough for kneading and rising.
  • Met strict food safety guidelines, maintained a safe working environment.

Customer care team leader

McDonalds
Galway, County Galway, Ireland
10.2021 - 05.2022
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Education

A-Levels - Biology, Psychology, History

The Leigh Academy
Dartford
09.2013 - 03.2020

NFQ Level 7 Diploma - French

University of Galway
Galway, Ireland
09.2021 - 04.2023

Skills

  • Communication skills
  • Health and Safety regulations
  • Outstanding customer service
  • Leadership
  • Staff training and coaching
  • Shift scheduling
  • Time-management

Languages

French
Intermediate

Timeline

Shift Leader

Cafe Nero
02.2024 - 09.2024

Customer assistant

Morrisons
10.2023 - 01.2024

Baker

Dunnes Stores
08.2022 - 05.2023

Customer care team leader

McDonalds
10.2021 - 05.2022

NFQ Level 7 Diploma - French

University of Galway
09.2021 - 04.2023

A-Levels - Biology, Psychology, History

The Leigh Academy
09.2013 - 03.2020

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Jacob Lott