Jacob Knowlton
East Preston,WSX
Summary
Ambitious and commercially aware individual with a strong academic foundation and hands-on experience in customer engagement, sales, and hospitality. Recently returned from a self-funded, seven-month solo trip to Australia which included a six-week tour of the East Coast before securing employment in Airlie Beach. Demonstrated high levels of organisation, adaptability, and resilience while living and working abroad at 18. Proven ability to build rapport, communicate effectively and deliver results in fast-paced, customer facing environments. Keen to launch a career in IT sales and develop expertise in emerging technologies.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Public Area Attendant
Club Wyndham
Airlie Beach, Australia
02.2025 - 06.2025
- Maintained high standards of cleanliness and presentation in public-facing areas, ensuring a premium guest experience.
- Interacted with international guests daily, developing strong interpersonal and communication skills.
- Adapted quickly to new systems and procedures, learning resort protocols and customer service standards.
- Demonstrated initiative and problem-solving by identifying and resolving guest issues proactively.
- Managed responsibilities independently, showing strong time management and reliability.
Construction Labourer
Cloud 9 Construction Ltd
06.2024 - 11.2024
- Supported skilled trades and maintained safe, efficient worksites.
- Communicated effectively with clients and team members to ensure project satisfaction.
- Demonstrated reliability and strong work ethic in physically demanding environments.
Bar & Waiting Staff
Seaview Hotel
06.2022 - 06.2024
- Delivered high-quality service in a fast-paced hospitality setting, enhancing customer satisfaction and repeat business.
- Upsold food and beverage items, increasing customer spend and demonstrating sales acumen.
- Resolved customer concerns with professionalism and efficiency.
- Worked to informal KPIs such as table turnover and customer satisfaction.
Education
Double Btech Level 3 - Sport & Exercise Science, Business
Worthing College
09.2024 - 06.2022
GCSEs - PE, Maths, English, Physics, Biology, Engineering, Hospitality & Catering
The Angmering School
09.2017 - 06.2022
Skills
- Strong rapport building and communication skills
- Customer Focused
- Trustworthy and reliable
- Good time management and self-motivation
- Team player with leadership experience
- Attention to detail and organisation
- Interest in learning about emerging technologies and IT solutions
Interests
- Enthusiastic sportsman and an active member of Worthing Rugby Football Club
- The Seaview Cricket & Football Teams
- Keen golfer
Timeline
Public Area Attendant
Club Wyndham
02.2025 - 06.2025
Double Btech Level 3 - Sport & Exercise Science, Business
Worthing College
09.2024 - 06.2022
Construction Labourer
Cloud 9 Construction Ltd
06.2024 - 11.2024
Bar & Waiting Staff
Seaview Hotel
06.2022 - 06.2024
GCSEs - PE, Maths, English, Physics, Biology, Engineering, Hospitality & Catering
The Angmering School
09.2017 - 06.2022
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