Summary
Overview
Work history
Education
Skills
Timeline
Generic

Jacob Hill

Cheltenham

Summary

Experienced aerospace professional with a strong skill set in program management and customer-focused operations. Skilled in managing large-scale projects and programmes, while staying informed on industry trends and offering actionable insights. Committed to delivering results, maintaining high levels of customer satisfaction, and building strong relationships with key stakeholders. Looking to further develop my expertise in roles that emphasise strategic leadership, program management, and customer success within the aerospace industry.

Overview

4
4
years of professional experience

Work history

Customer Programme Manager

ONTIC
Bishop's Cleeve, Gloucestershire
02.2024 - Current

Responsible for leading the strategic direction and delivery of two key product lines: weather radar and sonobuoy dispensers, for both civilian and defence sectors. I work closely with cross-functional teams in engineering, operations and quality, to ensure our products meet the high standards and operational requirements of our customers. Building and maintaining strong relationships with clients is a crucial part of my role, ensuring their needs are met and solutions are fit for purpose. I am fully accountable for the financial performance of my programmes, focusing on meeting delivery milestones, managing costs, and contributing to the long-term success of the business.

Services Program Specialist

GE AEROSPACE
Bishop's Cleeve, Gloucestershire
01.2023 - 02.2024

Accountable for managing the P&L for Civil Aftermarket Services, focusing on daily operational management and developing commercial strategies to support proposals and secure new business for the portfolio. By staying informed on industry trends and applying my sector knowledge, I provided practical insights and recommendations that contributed to revenue growth and optimised the portfolio. This approach helped maintain strong commercial performance and improve the Civil Portfolio’s competitive position in the aerospace market.

Customer Order & Fulfillment Co-ordinator

DOWTY PROPELLERS
Brockworth, Gloucestershire
07.2021 - 12.2022

Focused on key account management for civil operators, with responsibility for achieving departmental KPIs across both internal and external performance metrics. Regular engagement with strategic customers through daily calls ensured contractual obligations were met and high levels of customer satisfaction maintained. By proactively resolving issues and identifying opportunities for service improvement, I was able to strengthen customer relationships and support long-term commercial success. My contributions helped to enhance team performance and maintain strong, service-led partnerships with our global customer base

Education

BSc - Aviation Management

Coventry University
Coventry
2020

MBA Essentials - Business Administration and Management

LSE
London
/2024 -

CERTHE - Aviation Management & Operations (Pilot Studies

Aviation Academy - Craven College
2018

A-Levels -

King Edward VI College
Stourbridge
2017

GCSEs -

Lacon Childe School
2015

Skills

  • Strong commercial acumen
  • Self-motivated
  • Results-driven
  • Strategic thinking
  • Financial accountability
  • Stakeholder management
  • Problem-solving
  • Continuous improvement
  • Decision-making
  • Risk management

Timeline

Customer Programme Manager

ONTIC
02.2024 - Current

Services Program Specialist

GE AEROSPACE
01.2023 - 02.2024

Customer Order & Fulfillment Co-ordinator

DOWTY PROPELLERS
07.2021 - 12.2022

BSc - Aviation Management

Coventry University

MBA Essentials - Business Administration and Management

LSE
/2024 -

CERTHE - Aviation Management & Operations (Pilot Studies

Aviation Academy - Craven College

A-Levels -

King Edward VI College

GCSEs -

Lacon Childe School
Jacob Hill