Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
Jacob Hancock

Jacob Hancock

Bournemouth
Judge a man by his questions rather than his answers.
Voltaire

Summary

Experienced and proactive professional with a 7-year track record in the technology and Automotive sectors. Demonstrates expertise in Account Management, lead generation, sponsored content, marketing, and sales within reputable companies such as April Six Mobility under the VWG Group, Top Business Tech, and Belu Media. Proficient in client campaign management, email marketing, content syndication, campaign analysis, sales, IT support training, team leadership, and data management. Friendly and supportive leader with focus on maintaining and extending client relationships. Investigates low-performing accounts and adapts strategies to increase sales and retention.

Overview

8
8
years of professional experience

Work history

Account Manager

April Six
Bournemouth, Dorset
03.2023 - 11.2023
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Increased client satisfaction, implementing strategic account plans to foster growth.
  • Identified and qualified new sales leads, conducting market research to reach new sectors.
  • Addressed account inquiries and provided updated data from CRM software.
  • Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
  • Trained and mentored new account representatives to deliver outstanding service.
  • Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
  • Documented account activity and worked within data security guidelines to safeguard confidentiality.
  • Maximised client success, educating on financial and operational strategies to support account growth.
  • Met and exceeded established quotas for client satisfaction and account growth.
  • Monitored customer trends and account performance to proactively identify and rectify challenges.
  • Analysed client feedback to highlight areas in need of improvement.
  • Generated KPI reports to illustrate overall performance.
  • Being the lead on all client projects
  • Setting all agendas for client meetings and following up
  • Updating weekly status reports and lead weekly status calls
  • Overseeing the fulfilment of various marketing activities
  • Understanding in fulfilment processes
  • Second checking direct mail proofs from suppliers
  • Overseeing submissions of monthly and quarterly fulfilment reports
  • Invoicing and updating billing logs
  • Leading new campaign and developments
  • Manage all new project requests
  • Attending all internal supplier and outsourced team meetings
  • Leading the briefing process and new projects by brand
  • Internal system management
  • Team management
  • Portal management
  • Updating creative assets
  • Supporting the digital team in processing any new requests
  • Quoting and fulfilling all projects
  • Generating all data analysis reports

Sales and Marketing Campaign Manager

Launched and Belu Media
Bournemouth , Dorset
08.2016 - 03.2023
  • Generated revenue by executing complete sales cycle processes.
  • Mentored and trained staff to drive productive goal setting and alignment while achieving e-commerce sales objectives.
  • Elevated new business opportunities and implemented effective cold calling and networking strategies.
  • Oversaw timely creation of high-quality content for online and offline marketing collateral.
  • Created social media content to promote brand awareness and increase audience engagement.
  • Built and maintained well-organised marketing prospect and customer databases.
  • Reviewed client feedback and implemented changes to improve marketing campaign performance.
  • Ideated online and offline campaigns to generate leads and convert to customers.
  • Assisted in developing agile marketing strategy to meet marketing KPIs.
  • Established robust and original lead follow up plan, increasing customer touchpoints by 25%.
  • Monitored and reported on competitor and customer activity, industry trends and market developments to inform sales and marketing strategy.
  • Gathered and analysed customer data and feedback using CRM software, reporting results for strategic decision-making.
  • Generated leads and identified local marketing opportunities, networking and participating in trade fairs, conferences and exhibitions.
  • Executed marketing and sales strategies to generate and convert qualified leads.
  • Email marketing and subscriber base management, with over 1.2 million subscribers and over 200,000 impressions each month
  • Generating high-quality leads through content syndication
  • Campaign reporting and analysis using marketing tools
  • Sales, marketing, lead generation, and IT support training
  • Handling client and internal campaigns for technology giants
  • Delivering client lead generation campaigns
  • Sourcing new tools and sources for lead generation
  • Team time management using various tools
  • Utilizing various email marketing tools to achieve campaign goals
  • Reporting on client ABM predictions and success of leads/impressions
  • Researching the latest technology to keep up to date in the industry



Scaffolding Proposal Administrator

TWK Group
Bournemouth , Dorset
08.2020 - 09.2020
  • Maximised compliance by adapting accounting practices to meet requirements of multiple accounting styles.
  • Updated records in Hubspot to keep account totals correct and current.
  • Calling prospects for new scaffolding requirements
  • Managed client communications by answering phones and corresponding through email
  • Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources
  • Scheduled appointments and maintained master calendar.
  • Set up new files and assigned tracking numbers. Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR).

Head Chef

Harry Ramsdens
Bournemouth , Dorset
05.2016 - 08.2016
  • Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
  • Obtained fresh ingredients from local farms, maximising kitchen sustainability.
  • Properly handled and stored raw ingredients, minimising illness and cross-contamination risks.
  • Hired, managed and trained kitchen staff, maintaining competent service teams.
  • Maintained well-organised mise en place, ensuring efficient and consistent kitchen workspaces.
  • Arranged regular equipment maintenance and servicing, maintaining functional kitchen machinery.
  • Monitored linework processes to maintain consistency in quality, quantity and presentation.
  • Forecasted kitchen supply needs, accurately estimating quantities to reduce wastage.
  • Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
  • Prevented cross-contamination by thoroughly cleaning and sanitising utensils, pans and surfaces.
  • Incorporated customer feedback in experimentation and creation of new signature dishes.
  • Meticulously checked delivery contents to verify product quality and quantity.
  • Trained junior chefs in required culinary techniques, improving overall kitchen productivity and performance.
  • Produced high volumes of fresh, quality plates, meeting peak restaurant demand.

Education

GCSEs - Graphic Design, English, Maths, IT

Queen Elizabeth School, Wimborne

Skills

Marketing
Account management
Marketing fulfilment
Lead generation
Sales
Campaign management
Email marketing
Direct mail marketing
SMS marketing
PPC
Social media marketing
Content syndication
Campaign reporting and analysis
IT support training
Time management
Team management
Customer service
Cash handling
Inventory management
Account based marketing
Problem solving
Resourcefulness
Contract negotiation
Persuasive communication style
Pricing structures knowledge
Copywriting abilities
Proof reading
Finance
Background in data marketing
Campaign development

  • Database management
  • Business development and planning
  • Upsell opportunities
  • Supporting international sales team
  • Employee management
  • CRM technologies
  • Prospecting
  • Oral and written communication
  • Engaging leadership style
  • Forecasting abilities
  • Lead prospecting
  • Key account generation
  • HubSpot
  • Outbound telephone marketing
  • Cost reviewing
  • Account oversight

Languages

English
Native

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Account Manager - April Six
03.2023 - 11.2023
Scaffolding Proposal Administrator - TWK Group
08.2020 - 09.2020
Sales and Marketing Campaign Manager - Launched and Belu Media
08.2016 - 03.2023
Head Chef - Harry Ramsdens
05.2016 - 08.2016
Queen Elizabeth School - GCSEs, Graphic Design, English, Maths, IT

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Jacob Hancock