Jacob Gorfin

My role at Dalziel was initially in telesales, but my potential on the technical side was noticed early on and I was moved into covering the technical department for two multi million pound depots, one in Exeter and the other in Newport.

During my time at the company I covered a customer service role, sales advisory role, technical admin, website maintenance, invoice management, data entry, accounts, and purchasing.

All of which required a high level of accurate data handling and input.

A summary of which is below:-

• Facilitated smooth operations by providing round-the-clock technical support services.
• Improved team collaboration with the installation of efficient communication systems.
• Optimised database performance through regular clean-ups and updates.
• Streamlined IT operations with the implementation of effective software management strategies.
• Deployed software applications across various departments, promoting operational efficiency.
• Updated operating systems regularly to keep abreast of technological advancements.
• Achieved system stability by performing regular server maintenance and upgrades.
• Provided comprehensive technical support to all staff members, improving overall productivity.
• Configured, tested and maintained network equipment.
• Suggested suitable products to customers for enhanced shopping experience.
• Fostered positive relationships with suppliers ensuring timely delivery of stocks.
• Boosted brand reputation with demonstration of product knowledge.
• Participated in team meetings contributing valuable ideas for sales improvement.
• Established rapport with potential buyers to foster repeat business.
• Facilitated smooth checkout process, enhancing customer satisfaction levels.
• Collaborated with the marketing team for successful product launches.
• Delivered excellent customer service by addressing and resolving queries.
• Attended training sessions regularly to keep abreast with latest sales techniques.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Handled high volume data entry tasks, delivered results under pressure.
• Performed data entry tasks, ensuring accurate record keeping.
• Maintained accurate records with meticulous data entry skills.
• Processed, sorted and distributed invoices, ensuring timely payments.
• Efficiently managed payroll processing tasks, avoiding errors.

• Achieved shoe sale targets through effective sales strategies and upselling techniques.
• Monitored shop floor consistently to prevent theft and minimise losses.
• Responded promptly to customer queries, enhancing overall service quality.
• Arranged displays attractively, encouraging impulse purchases.
• Maintained store cleanliness to create an inviting shopping environment.

• Replenished shelves as needed, helped maintain adequate stock levels at all times.
• Reduced damages with careful handling and storage of fragile items.
• Improved efficiency with meticulous coordination of stock and inventory control.
• Maintained safety regulations by enforcing strict adherence to company policies.
• Loaded and unloaded delivery vehicles, ensured safe transport of goods.
• Sorted materials into appropriate areas for easy access and organisation.