Jacob Gilder
Chester,England
Summary
Focused and hardworking professional with five years of experience in customer service and public engagement. Proven ability to effectively communicate and engage with diverse audiences in various settings. Background in acting enhances teamwork and information retention skills, contributing to a collaborative work environment. Eager to leverage experience and enthusiasm to benefit future employers.
Overview
6
6
years of professional experience
Work history
Admissions Assistant/Tower Guide
Chester Cathedral
Chester, Cheshire
08.2024 - Current
- Welcomed thousands of visitors to cathedral each week.
- Trained in first aid as a qualified staff member.
- Assisted in leading over 200 tower tours for visitors of all ages and abilities, guiding them up and down 216 stairs while sharing architectural and historical insights.
- Provided support during emergencies, rescuing individuals from the central tower, including visitors experiencing panic attacks at height.
- Aided in first aid situations both at height in the central tower and on the ground when required.
- Coordinated with security to address concerns regarding anti-social behaviour on premises.
- Maintained 5-star TripAdvisor status over two years of touring.
Actor
Storyhouse Theatre
Chester, Cheshire
02.2026 - 03.2026
- Assisted professional fight coordinator in executing demanding fight scenes safely.
- Collaborated with director on an acclaimed production of Macbeth.
- Maintained energy levels throughout over ten-hour working days.
- Sustained high standard of fitness under challenging schedules.
Cinema Assistant
Picturehouse
Chester, Cheshire
10.2023 - 07.2024
- Cultivated relationships with regular café and cinema patrons, greeting them by name to foster community spirit.
- Assisted guests as front of house staff, providing information on current films and promotional offers.
- Maintained cleanliness by deep cleaning and sanitising various areas, including cinema spaces and staff sections.
- Worked with the media department on promotional material for the cinema, often appearing in social media posts promoting the business.
- operated often within the bar/cafe, learning how to make various types of hot drinks and foods to a high standard.
Seasonal Admissions assistant
Chester Zoo
Chester, Cheshire
09.2020 - 09.2023
- Competently operated various computer systems/phone lines to deliver reliable customer service.
- Welcomed guests in static position for long periods whilst maintaining a positive and friendly attitude. Delivering information about the zoo and its many species where possible.
- I operated till systems with high efficiency, aiding to reduce wait time for guests.
- Confidently handled payments and large amounts of cash.
- Maintained hygiene standards by cleaning and properly storing mobility equipment and children's buggies.
Seasonal Experiences Host
Chester Zoo
Chester, Cheshire
03.2023 - 07.2023
- Assisted guests as an animal experience guide and tour guide.
- Received positive feedback from visitors regarding enthusiasm and knowledge of conservation efforts.
- Maintained cleanliness by decontaminating and washing guest-used clothing and equipment.
- Kept workspaces tidy and ready for guest arrivals.
- Engaged in various role aspects to support team objectives and enhance guest experiences.
- Facilitated upselling of experiences, leading to increased customer engagement and sales success.
- Managed challenging situations involving upset guests and medical emergencies.
- Supported accessibility initiatives for disabled participants.
- Collaborated with team to efficiently set up and dismantle large breakfast events on Saturday mornings.
- Ensured professionalism while transporting large groups across the zoo, consistently arriving on time for experiences.
Education
BTEC Level 3 Diploma - Acting
Ellesmere Port Church of England College
Ellesmere Port, CHWGCSEs -
Upton-by-Chester High School
Chester, CHWGCSEs - Mathematics
Ellesmere Port Church of England College
Ellesmere Port, CHWSkills
● Strong communication skills
● Proactive nature to my work and performance
● Confident outgoing personality
● Ability to perform under pressure
● Good with physically demanding workloads
● First aid trained (within role)
● Excellent time keeping
Affiliations
- Train to date in Lau Gar Kung Fu under Brian Nelson
- Beginner Skydiver, training at Grange over sands, Cumbria.
- Training currently as a stunt performer for Theatre and film.
Accomplishments
Made my professional debut as an actor in march 2026 at the Storyhouse theatre.
Timeline
Actor
Storyhouse Theatre
02.2026 - 03.2026
Admissions Assistant/Tower Guide
Chester Cathedral
08.2024 - Current
Cinema Assistant
Picturehouse
10.2023 - 07.2024
Seasonal Experiences Host
Chester Zoo
03.2023 - 07.2023
Seasonal Admissions assistant
Chester Zoo
09.2020 - 09.2023
BTEC Level 3 Diploma - Acting
Ellesmere Port Church of England College
GCSEs -
Upton-by-Chester High School
GCSEs - Mathematics
Ellesmere Port Church of England College