Jacob Findlay
Aberdeen,Aberdeen City
Summary
Dedicated professional with a strong background in the luxury watch and jewellery industry, supported by experience in high-end hospitality. Known for delivering exceptional customer service and cultivating long-lasting client relationships, I bring a polished, customer-centric approach to every interaction. Skilled in client relationship management, problem-solving, and providing personalised service tailored to individual needs. Recognised for maintaining composure in fast-paced environments while ensuring every client receives a seamless, memorable experience that reflects the highest standards of luxury service.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Manager
Jamieson & Carry
Aberdeen, Aberdeen City
10.2024 - Current
- Assisted in coordinating daily operations to ensure adherence to company policies and standards.
- Developed and maintained effective relationships with team members to promote a collaborative work environment.
- Implemented training sessions for new staff to enhance their understanding of operational procedures and customer service.
- Oversaw inventory management processes to ensure stock levels were maintained and discrepancies addressed promptly.
Trainee Manager/Sales Professional
Chisholm Hunter
Aberdeen, Aberdeen City
12.2022 - 10.2024
- Managed daily operations to ensure effective sales processes and customer satisfaction.
- Developed and maintained strong relationships with clients.
- Assisted in training new sales team members on product knowledge and sales techniques.
- Implemented visual merchandising strategies to improve product presentation and sales.
Front of house waiter
The Witchery By The Castle
Edinburgh
09.2021 - 12.2022
- Provided exceptional customer service by attentively responding to guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guests.
- Maintained cleanliness and organisation of dining areas to create a welcoming atmosphere.
- Resolved guest complaints and issues promptly to maintain high standards of service quality.
- Met special request by customers for a personalised dining experience.
Education
Bachelor of Arts - Business Management & Marketing
Edinburgh Napier University
Edinburgh 09.2019 - 06.2023
Skills
- Providing exceptional customer experiences
- Client Relationship Management
- Event organisation
- CRM Management
Timeline
Assistant Manager
Jamieson & Carry
10.2024 - Current
Trainee Manager/Sales Professional
Chisholm Hunter
12.2022 - 10.2024
Front of house waiter
The Witchery By The Castle
09.2021 - 12.2022
Bachelor of Arts - Business Management & Marketing
Edinburgh Napier University
09.2019 - 06.2023