Jacob Evans

Manage end-to-end transport projects across the UK, taking ownership from initial enquiry and feasibility through to planning, delivery, completion and invoicing. Responsible for coordinating complex transport operations, managing resources, maintaining client relationships and ensuring projects are delivered safely, efficiently and profitably.

Key responsibilities and achievements:

• Manage a portfolio of 50+ transport projects annually, coordinating all aspects of delivery from initial client enquiry through to successful completion and final invoicing.
• Plan complex transport movements by analysing routes, assessing site access requirements and identifying operational constraints, risks and potential delivery challenges.
• Develop effective transport solutions, including determining appropriate trailer requirements, vehicle configurations, escort needs, specialist equipment and offloading arrangements.
• Coordinate project resources including drivers, vehicles, trailers, specialist equipment, subcontractors and escorts, ensuring availability and efficient allocation to meet project requirements.
• Prepare project reports, operational documentation and commercial quotations, working closely with engineering and operational teams to ensure all requirements are captured before delivery.
• Manage project finances by preparing quotations, monitoring costs, and supporting the delivery of profitable projects.
• Act as the main point of contact for clients throughout each project, providing regular updates, managing expectations and resolving queries to maintain strong working relationships.
• Liaise with external stakeholders, including National Highways, local authorities, police authorities and developers, to coordinate project requirements and ensure successful delivery.
• Conduct UK-wide site visits to assess project requirements, support planning activities and ensure operations are delivered safely and effectively.
• Identify and resolve operational challenges through proactive planning, problem-solving and offering practical solutions while managing multiple projects in a fast-paced environment.

Provided customer support within a risk-focused environment, carrying out detailed reviews of account activity, assessing potential concerns and communicating decisions clearly while handling sensitive situations professionally

Key responsibilities and achievements:

• Conducted thorough and accurate risk assessments when customers triggered internal controls, and offered appropriate support to the customer, drawing on the ability to digest information and present findings clearly and concisely.
• Reviewed real-time transactions to identify unusual activity, potential risks and behaviours requiring further investigation.
• Communicated directly with customers through inbound and outbound contact, explaining account decisions, restrictions and required actions clearly and professionally.
• Managed sensitive customer conversations with confidence, using strong communication and problem-solving skills to agree on appropriate resolutions.
• Identified potential fraudulent activity and followed escalation procedures to ensure concerns were addressed appropriately.
• Worked collaboratively with operational teams to identify process improvements and highlight opportunities to strengthen internal procedures.

Managed live racing data and market information for high-profile horse and greyhound racing events, ensuring accuracy, reliability and timely delivery within a fast-paced operational environment.

Key responsibilities and achievements:

• Created, updated and monitored live betting markets for major racing events throughout the year, ensuring information was accurate and delivered within strict timeframes.
• Analysed market data to identify and resolve inaccuracies quickly, minimising disruption and maintaining data integrity.
• Validated live racing information, including prices, results and event updates, with a strong focus on accuracy and attention to detail.
• Responded to customer and client queries professionally, working with third-party suppliers and service providers to resolve issues effectively.
• Managed live operational issues by escalating critical data concerns appropriately while maintaining service continuity.
• Took ownership of real-time data processing decisions, understanding the importance of accuracy and the impact of information quality on client reputation.
• Developed strong analytical skills through the interpretation of betting markets, odds movements and event data within a high-pressure environment.
• Gained experience operating within a business-to-business environment, recognising the importance of reliability, service delivery and maintaining strong client relationships.