Jacob Chance

Carried out two core duties in high pressure Control Room environment on rotating basis: Emergency Call Handling and Radio Dispatching.

• Managed critical communications between members of the public, partner agencies, and police officers across the railway network, often reviewing and managing over 50 incident logs in the working day.
• Managed multiple different software platforms simultaneously to support incident recording, response and investigative follow-up in full compliance with the law and force policy
• Demonstrated live monitoring of CCTV and drone feeds to support incident assessment.
• Professionally judged information and intelligence to ensure that incident logs, which are admissible documents at Court, were maintained to high standards.
• Maintained clear, calm and authoritative communication, including the use of active listening.

Served as a Police Officer for four years, later promoted to the rank of Sergeant after passing the Sergeant's Law Exam.

• Reviewed incident logs, CCTV, vehicle data and witness statements to prepare case files for use in criminal proceedings at Court, often more than 15 case files at once.
• Completed detailed incident reports and maintained high quality updates to incident and investigation logs, providing comprehensive information for follow up actions.
• Maintained public safety by conducting regular proactive patrols, responded to approximately 10 emergency incidents a day.
• Carried out thorough investigations into reported incidents, resulting in positive outcomes to investigations.
• Assisted in crime scene management, aiding in evidence collection and positive outcomes for victims of crime.
• Lead operational briefings, assessing staff performance, identifying risk, and recommending actions to improve standards.
• Provided coaching and supervision to officers across the force, reinforcing expectations around professional standards.
• Trained as a JESIP (Joint Emergency Services Interoperability Programme) Incident Commander to support multi-agency responses to major or critical incidents.
• Trained in Supervisory Evidence Review, carrying out evidence lead reviews into investigations to decide on charging or releasing people suspected of criminal offences.

• Delivered parcels and letters to urban and rural locations, ensuring accuracy and timeliness.
• Upheld strict confidentiality whilst handling sensitive materials.
• Assured punctual collection of outgoing post from designated collection points.
• Exhibited strong physical stamina carrying heavy bags full of mail and packages regularly.
• Maintained professional relationships with customers, fostering positive community interaction.
• Enhanced safety by immediately reporting any suspicious packages or activities during rounds.
• Drove delivery vehicles safely and responsibly, representing the Royal Mail brand with continued professionalism.