Jacob Burns
Shepton Mallet,Somerset
Summary
Motivated and customer-focused professional with strong communication skills and a proven record of delivering excellent service in fast-paced environments. Seeking to transition into estate agency or sales, bringing strong people skills, adaptability, and the ability to build rapport quickly. Driven, reliable, and eager to learn within a role that offers progression and challenge.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work history
Customer delivery driver
Tesco
Bristol, Bristol
2023.08 - 2025.11
Delivered customer orders with accuracy and efficiency, maintaining high satisfaction levels.
Built strong customer rapport through friendly and professional communication.
Ensured safe vehicle operation and compliance with delivery procedures.
Retail assistant
Tesco
Shepton Mallet, Somerset
2020.03 - 2023.08
Supported customers with purchases and enquiries, delivering a positive shopping experience.
Maintained stock levels and store presentation to company standards.
Worked collaboratively in a busy environment to meet daily operational goals.
Nightclub promoter
Clixx events
Exeter, Devon
2023.02 - 2023.07
Promoted events through in-person engagement and social media outreach.
Boosted attendance by building rapport with potential customers and highlighting event value.
Contributed to brand awareness and weekly turnout.
Restaurant team member
Whitstone's
Shepton Mallet, Somerset
2018.06 - 2020.03
Provided efficient customer service in a fast-paced environment.
Handled orders and payments with accuracy.
Maintained cleanliness and organisation throughout shifts.
Education
Business Management
University of Exeter
Exeter 2021.09 - 2023.05
BTEC Level 3 Extended Diploma - Business
Strode College
Street, Somerset 2018.09 - 2020.07
GCSEs - Maths, English Language, English Literature, Biology, Physics and Geography
Whitstone School
Shepton Mallet, Somerset 2013.09 - 2018.06
Skills
-Customer relationship building
-Problem solving
-Time management
-Adaptability
-Strong written and verbal communication
-Attention to detail
-Willingness to learn and develop
-Able to work independently and as part of a team
Timeline
Customer delivery driver
Tesco
2023.08 - 2025.11
Nightclub promoter
Clixx events
2023.02 - 2023.07
Business Management
University of Exeter
2021.09 - 2023.05
Retail assistant
Tesco
2020.03 - 2023.08
BTEC Level 3 Extended Diploma - Business
Strode College
2018.09 - 2020.07
Restaurant team member
Whitstone's
2018.06 - 2020.03
GCSEs - Maths, English Language, English Literature, Biology, Physics and Geography
Whitstone School
2013.09 - 2018.06