Summary
Overview
Work history
Education
Skills
Timeline
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Jacob Burns

Shepton Mallet,Somerset

Summary

Motivated and customer-focused professional with strong communication skills and a proven record of delivering excellent service in fast-paced environments. Seeking to transition into estate agency or sales, bringing strong people skills, adaptability, and the ability to build rapport quickly. Driven, reliable, and eager to learn within a role that offers progression and challenge.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work history

Customer delivery driver

Tesco
Bristol, Bristol
08.2023 - 11.2025

Delivered customer orders with accuracy and efficiency, maintaining high satisfaction levels.

Built strong customer rapport through friendly and professional communication.

Ensured safe vehicle operation and compliance with delivery procedures.

Retail assistant

Tesco
Shepton Mallet, Somerset
03.2020 - 08.2023

Supported customers with purchases and enquiries, delivering a positive shopping experience.

Maintained stock levels and store presentation to company standards.

Worked collaboratively in a busy environment to meet daily operational goals.

Nightclub promoter

Clixx events
Exeter, Devon
02.2023 - 07.2023

Promoted events through in-person engagement and social media outreach.

Boosted attendance by building rapport with potential customers and highlighting event value.

Contributed to brand awareness and weekly turnout.

Restaurant team member

Whitstone's
Shepton Mallet, Somerset
06.2018 - 03.2020

Provided efficient customer service in a fast-paced environment.

Handled orders and payments with accuracy.

Maintained cleanliness and organisation throughout shifts.

Education

Business Management

University of Exeter
Exeter
09.2021 - 05.2023

BTEC Level 3 Extended Diploma - Business

Strode College
Street, Somerset
09.2018 - 07.2020

GCSEs - Maths, English Language, English Literature, Biology, Physics and Geography

Whitstone School
Shepton Mallet, Somerset
09.2013 - 06.2018

Skills

-Customer relationship building


-Problem solving


-Time management


-Adaptability


-Strong written and verbal communication


-Attention to detail


-Willingness to learn and develop


-Able to work independently and as part of a team

Timeline

Customer delivery driver

Tesco
08.2023 - 11.2025

Nightclub promoter

Clixx events
02.2023 - 07.2023

Business Management

University of Exeter
09.2021 - 05.2023

Retail assistant

Tesco
03.2020 - 08.2023

BTEC Level 3 Extended Diploma - Business

Strode College
09.2018 - 07.2020

Restaurant team member

Whitstone's
06.2018 - 03.2020

GCSEs - Maths, English Language, English Literature, Biology, Physics and Geography

Whitstone School
09.2013 - 06.2018
Jacob Burns