Jacob Brown
Basingstoke,Hampshire
Summary
Dynamic professional with exceptional sales acumen and incredible customer service skills. Demonstrates a strong ability to learn quickly and adapt to new tasks, while building lasting relationships and contributing effectively as a team player.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Assistant Shop Manager
Berry Bros. & Rudd
Basingstoke, Hampshire
2024.06 - 2026.02
- Assistant manager of the oldest, most prostegious wine merchant in England.
- Personally generated over £100,000 of sales per year selling fine wine through carefully cultivated relationships.
- Wine Diploma qualified passing with disctintion. One of the hardest recognised exams globally.
- Held large prestigous tastings. Most notably for the Grenadier Guards at Buckingham Palace.
- Gave comprehensive training and mentorship to new starters.
- Impeccable customer service, leading to repeat custom and higher sales.
- Organised ordering of stock to make sure product met customer demands/trends.
- Fast and constant learning to high level with regards to new products.
Account Coordinator
Berry Bros. & Rudd
Basingstoke, Hampshire
2023.08 - 2024.06
- Worked with some the most recognised hotels and restaurants in England to providing them with fine wines and spirits.
- Fantastic customer service to build strong relationships with the 100+ accounts given.
- Made sure all orders were taken and arrived promptly. Often 100+ per day.
- Ensured all invoicing was seemless and up to date.
- Accounts were kept up to date with new and exciting products coming into the business.
Customer Service & Wine Advise
Berry Bros. & Rudd
Basingstoke, Hampshire
2020.09 - 2023.08
- Hybird customer service and sales role.
- Gave knowledgable wine advise to help customers choose the correct wine for the occassion.
- Promptly helped with any delivery or quality issues.
- High knowledge of SAP and Hybris.
- Able to work at speed with top service. Often over 100+ calls plus 100+ emails per day.
Retail assistant
M&M's World
London
2015.09 - 2018.08
- Retail assistant at the highest foot traffic shop in London.
- Delivered top customer service whilst consistantly surpassing upsell numbers
Education
Bachelor of Arts - Media & English Literature
Goldsmiths, University of London
London 2014.09 - 2017.05
A-Levels -
Queen Mary's College
Basingstoke, Hampshire 2012.09 - 2014.06
Skills
- Fantastic sales ability
- Incredible customer service
- Fast learner with any new task
- Relationship builder
- Willing team player
- Strong at using computer systems
Affiliations
- Football
- Ultra Running
- Design
- Travel
Certification
- WSET Diploma - Distinction
- WSET Level 3 - Distinction
Timeline
Assistant Shop Manager
Berry Bros. & Rudd
2024.06 - 2026.02
Account Coordinator
Berry Bros. & Rudd
2023.08 - 2024.06
Customer Service & Wine Advise
Berry Bros. & Rudd
2020.09 - 2023.08
Retail assistant
M&M's World
2015.09 - 2018.08
Bachelor of Arts - Media & English Literature
Goldsmiths, University of London
2014.09 - 2017.05
A-Levels -
Queen Mary's College
2012.09 - 2014.06