Jacob Brown
Bar Supervisor
2 Chester Road
Summary
Capable and versatile Bar Supervisor with 10 Years experience in hospitality industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. 6 Years experience as cocktail bartender and 3 years in management positions. Experience in high volume service while maintaining poise and staff morale with a sense of humour.
Overview
10
10
years of professional experience
Work History
Bar Supervisor
Tast Catala
7 2023 - Current
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
- Maintained clean and organized bar environment to enhance customer experience and streamline service delivery.
- Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing overall dining experience for guests.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Developed cocktail menus and specials to coincide with special events and promotions.
- Performing weekly beer line clean safely and efficiently.
Bartender, Cleaner, Sound Technician
Hope & Anchor Ltd
01.2015 - 01.2024
- Maintained high standard of customer service
- Learned catalogue of drinks available from the bar
- Kept cellar clean and organised
- Cleaning beer lines on weekly basis
- Maintaining sanitary conditions on floor and in the facilities
- Keeping track of stock in cellar and in fridges
- Breaking down bar at the end of shifts and keeping back bar organised
- Cashing up till after service
- House sound engineer for live events
Bartender
Dishoom
03.2023 - 06.2023
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Bar Supervisor / Keyholder
Arcane
06.2021 - 02.2023
- Supervising staff in a fast-paced bar environment
- Managing the site during busy shifts as the sole manager on duty.
- Cashing up and creating End Of Day reports after a day's service.
- Developing relationships with loyal and regular clientele.
- Placing orders for the bar and creating liaison with brand representatives
- Being able to adapt from dispense bartending, floor service and active bar service smoothly on a daily basis.
- Maintaining a clean and organised workspace throughout the day.
- Carrying out daily deep cleaning jobs to keep an excellent level of cleanliness on the bar.
- Preparing consistent batches for certain cocktails including infusions, fat-washes, cordials, syrups, etc
- Developing new and creative cocktail twists for special events and competitions
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Performed a weekly beer line clean safely and efficiently.
Bartender/ Bar Supervisor
Boujee
03.2021 - 06.2021
- Making and serving drinks in an intense and fast paced environment
- Supervising staff to ensure that good standards of service and hygiene are upheld before, during, and after service
- Training new bar-backs and bartenders to a standard that allowed service to run smoothly
- Ensuring both bars were fully stocked by placing fruit and alcohol orders almost daily.
- Performing a weekly stock take across both venues.
- Performing a weekly line clean and a weekly deep clean across both barsck rooms
Bartender
Vesper
02.2020 - 07.2020
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Prepared for closing by cleaning bar area and announcing last orders.
- Performed a weekly beer line clean safely and efficiently.
Bartender
Favelas
03.2016 - 06.2016
- Serving customers at the bar and waiting on in the restaurant
- Occasional kitchen porter duties
- Cleaning the venue before and after service
- Maintained bar stocks, replenishing daily as necessary.
Kitchen Porter
Rossini
01.2014 - 09.2014
- Maintaining sanitary conditions in the kitchen
- Assisting with end of day kitchen clean-down
- Keeping equipment needed for service clean
Education
BTEC - Music
Kendal College
Kendal, CumbriaGCSEs -
Ulverston Victoria High School
Ulverston, CumbriaSkills
Timeline
Bartender
Dishoom
03.2023 - 06.2023
Bar Supervisor / Keyholder
Arcane
06.2021 - 02.2023
Bartender/ Bar Supervisor
Boujee
03.2021 - 06.2021
Bartender
Vesper
02.2020 - 07.2020
Bartender
Favelas
03.2016 - 06.2016
Bartender, Cleaner, Sound Technician
Hope & Anchor Ltd
01.2015 - 01.2024
Kitchen Porter
Rossini
01.2014 - 09.2014
Bar Supervisor
Tast Catala
7 2023 - Current
BTEC - Music
Kendal College
GCSEs -
Ulverston Victoria High School
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