Jacob Blackshields
Belper,Derbyshire
Summary
Experienced customer service professional with over two years in the hospitality sector supporting corporate, charity and public sector clients at one of Derby's largest conference venues. Managed wide range of events from 2 to 800 people. Proven ability to resolve complex client issues and enhancing supporting overall satisfaction, leading to improved client retention rates through tailored service. Recognised for creating seamless client experiences and building long-term relationships. Committed to delivering quality service and exceptional support to promote lasting customer satisfaction.
Committed to continuous personal development with a goal to complete Gold Duke of Edinburgh Award by May 2026. Participation in Army Cadets over a 4 year period demonstrates long term commitment and a strong work ethic. Demonstrates proficiency in first aid, having completed advanced training and successfully applied skills in real-life situations.
Overview
4
4
years of professional experience
Work history
Conference & Events Assistant
Reach Conference Centre
Derby, Derbyshire
05.2023 - Current
- Led set up and set down for client events up to 800 participants to maintain an organised workspace.
- Support clients from front of house arrival to departure resolving queries and challenges ensuring outstanding customer experience.
- Cultivated strong client relationships, enhancing trust and loyalty.
- Maintained high-quality service standards, receiving consistent positive feedback from line manager and clients.
- Ensured seamless service delivery through meticulous project coordination and tracking.
- Fostered collaborative team environment using effective communication strategies.
- Resolved customer complaints promptly, guaranteeing positive outcomes.
- Utilised strong interpersonal skills to address and resolve customer issues.
- Established relationships with suppliers for efficient event operations.
- Handled queries and complaints from attendees professionally.
- Prioritised tasks effectively to meet demanding deadlines without compromising on quality.
Sergeant
Army Cadet Force
Belper, Derbyshire
05.2021 - Current
- Cadet of the Year Award 2024
- Lead and teach up to 30 junior cadets in wide range of disciplines including first aid, team work, leadership and personal training.
- Maintain high levels of discipline within unit enforcing strict adherence to ACF regulations and standards.
- Inspect uniforms and equipment and initiate disciplinary action for non-compliance.
- Facilitate communication between different ranks for smooth operation of the detachment.
- Demonstrate exceptional leadership skills during crisis situations, maintaining order and discipline among cadets.
Education
NVQ Level 3 - Public Services
Broomfield Hall College (Derby College)
Derby, Derbyshire 09.2024 -
GCSEs - GCSE's
Belper School And Sixth Form Center
Belper, Derbyshire 09.2019 - 06.2024
Skills
Duke of Edinburgh Award
- Bronze (2023)
- Silver (2024)
- Gold (due to complete May 2026)
Army Cadet Force
- Cadet of the Year Award 2024
- Duke of Edinburgh (Bronze, Silver & Gold)
- Promoted to Sergeant (leadership role) and now working towards Colour Sergeant and 4* status - top of the Army Cadet Force structure
- Public event volunteering
- Teambuilding activities (AT)
- Military training expertise
First Aid
- Certification and instruction (Basic, 1*, 2* and 3*)
- Experienced multiple real life incidents in public where I had to perform first aid in intense situations
- Qualification to teach first aid lessons in cadets to other star graded students
Affiliations
- Sports - downhill mountain biking, hiking, fishing, bouldering & climbing, skiing and going to the gym..
- Travel & adventure in new countries
References
References available upon request.
Timeline
NVQ Level 3 - Public Services
Broomfield Hall College (Derby College)
09.2024 -
Conference & Events Assistant
Reach Conference Centre
05.2023 - Current
Sergeant
Army Cadet Force
05.2021 - Current
GCSEs - GCSE's
Belper School And Sixth Form Center
09.2019 - 06.2024
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