Allysha Maria Byrne

For strategic growth, I transferred from the Kings Norton branch as Deputy Manager to the Solihull Superstore branch as Service Specialist, to master high-volume retail operations and faster-paced customer service, while maintaining my higher pay grade.

• Handled high-volume telephone calls to address and resolve customer queries.
• Tailored service offerings to meet individual client needs, enhancing customer loyalty and retention.
• Coordinated with other departments to ensure a seamless service experience for clients, from initial contact to follow-up.
• Followed scripts and processes to uphold brand standards.
• Tailored communication style to suit diverse customer demographics, ensuring clarity and positive rapport.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Participated in industry events and workshops to stay informed of the latest service innovations and best practices.
• Negotiated service contracts with clients, outlining terms and conditions clearly to avoid future disputes.
• Built rapport with customers through courteous and professional communications.
• Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
• Conducted product demonstrations, highlighting features and benefits to inform and engage customers.
• Referred customers to team leaders and expert advisers for complex inquiries.
• Addressed customer service enquires quickly and accurately.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
• Listened to individual complaints with open mind and asked detailed questions to understand issues.
• Processed refunds, exchanges and service requests for customers.
• Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
• Maintained constant presence at front counter to receive enquiries.
• Coordinated with logistics teams to optimise delivery schedules, reducing wait times and improving customer satisfaction scores.
• Maintained up-to-date knowledge of products and services to provide accurate information to clients.
• Collaborated with team members to develop service strategies, boosting overall performance and customer satisfaction.
• Analysed service data to identify trends and inform strategic decision-making, contributing to business growth.
• Engaged in continuous professional development to stay abreast of industry best practices and emerging customer service technologies.
• Stayed current on policies, procedures and standards to offer optimal support.
• Conducted in-depth product training sessions for new staff, fostering a knowledgeable and customer-focused team environment.
• Monitored email to promptly collect and respond to complaints.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
• Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance satisfaction.

• Handled cleaning chemicals in line with safe use guidance.
• Operated kitchen equipment safely, maintaining cleanliness and functionality of machinery.
• Minimised risk of contamination with regular cleaning in refrigerated, frozen and dry storage spaces.
• Delivered exceptional customer service to students and staff, addressing queries with patience and understanding.
• Monitored kitchen hygiene, conducted regular cleaning schedules to meet health and safety standards.
• Followed strict guidelines on allergen management, minimizing risks of cross-contamination.
• Rotated stock and added new items from stock deliveries.
• Coordinated with school staff to facilitate smooth operation of lunch periods and special events.
• Reported kitchen equipment faults for quick repair.
• Received and inspected deliveries, verifying quantities and quality of food products.
• Measured and mixed ingredients following precise recipes to maintain consistent flavour and texture.
• Assisted in the training of new kitchen staff, providing guidance on procedures and policies.
• Developed weekly menu plans, incorporating a variety of healthy options to cater to diverse tastes.
• Managed inventory of food supplies, placing orders with suppliers to maintain stock levels.
• Participated in workshops and seminars on food safety, keeping updated with the latest regulations.
• Liaised with parents regarding their children's dietary needs, making necessary adjustments to meal plans.
• Prepared nutritious, balanced meals for school children, adhering to dietary requirements and preferences.
• Maintained records of kitchen expenses, submitting reports to management for review.
• Tracked food costs and budget, implementing cost-saving measures without compromising on quality.
• Addressed and resolved feedback from students and staff regarding meal services, improving satisfaction levels.
• Collaborated with nutritional specialists to improve meal offerings, focusing on health and wellness.

• Started as a part time sales assistant and worked my way up to full time Menswear Department manager.
• Monitored staff performance and developed improvement plans.
• Dealt with customer complaints calmly and effectively, resolving issues with timely solutions.
• Organised staff rosters, ensuring adequate coverage during peak times without overstaffing.
• Led team of 25+ staff, overseeing daily operations and driving performance through targeted coaching.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Collaborated with other managers to plan and direct organisational tasks.
• Kept department on-target to meet sales and profit objectives by minimising waste and pursuing revenue generation opportunities.
• Balanced workloads to meet targets without overtaxing employees.
• Monitored inventory levels, conducting regular audits to minimise loss and prevent stockouts.
• Analysed sales data to identify trends, adjust strategies, and capitalise on market opportunities.
• Conducted regular performance reviews, offering constructive feedback and setting individual objectives.
• Implemented promotions to drive sales, increase brand awareness and incentivize current customers.
• Handled internal disputes and acted as main point of contact for staff queries.
• Fostered a positive working environment, encouraging teamwork and addressing any conflicts swiftly.
• Managed personnel hiring, reviewing CVs, conducting interviews and selecting top-qualified candidates.
• Championed company values, leading by example and inspiring staff to achieve excellence.
• Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
• Coordinated with HR to recruit, train, and develop new staff, aligning with company standards.
• Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
• Oversaw compliance with health and safety regulations, conducting training and risk assessments.