Jack Thomas Garrick
Wallsend,Tyne and Wear
Summary
I am a driven professional with experience leading high-pressure, target-driven environments. My forward planning and time management skills are key attributes that enable me to prioritize tasks while still maintaining an urgent sense of the bigger picture. I am a self-starter who thrives on taking responsibility for delivering results and ensuring the satisfaction of customers and colleagues. Communication is vital to this role, and I am confident and articulate, possessing excellent interpersonal skills suitable for all levels of an organization. Above all, I value honesty and actively participate in listening, learning, and adapting to the needs of my team.
Overview
8
8
years of professional experience
Work history
Customer Experience Leader
SKY
12.2017 - Current
- Successfully led and developed a team of 14 advisors, embedding a winning culture resulting in a record profit of £820K
- Produced valuable insight and analysis documents on performance, identifying areas for marginal and maximum gains in implementing new strategies
- Project-managed and implemented directives and initiatives to foster improved working practices
- Engaged with advisors and leaders at the site level to motivate positive performance outcomes
- Currently developing my team to achieve career progression and personal growth
Key Achievements within this role:
- Successfully identified improvements within the company that were implemented
- Recognized by Managing Director for analytic work on site performance
- Implemented site-wide engagement initiative that developed colleagues in-house
- Changed the way Sky recruits prospective leaders through proactive project management and innovation
- Successfully coached and developed future leaders.
Retentions Agent
SKY
01.2016 - 12.2017
Property Agent
Graysons Property
04.2015 - 12.2015
- Strategized maintenance and management programs related to tenants and general property issues
- Coordinated complex HR issues, ensuring adherence to strict legal standards
- Utilized management and accounting software to facilitate financial management.
Education
Burnside Business & Enterprise College
2010
Skills
Agile Project Management
Leadership
Performance Management
People Development
Communication
Business Strategy/Trend Analysis
People Engagement
Time and Workload Manageme
- Multitasking
- SMART goal setting
Timeline
Customer Experience Leader
SKY
12.2017 - Current
Retentions Agent
SKY
01.2016 - 12.2017
Property Agent
Graysons Property
04.2015 - 12.2015
Burnside Business & Enterprise College
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