Jackson Lewis
Norwich,Norfolk
Summary
Third-year Graphic Design student at Norwich University of the Arts with a strong background in customer service and hospitality. Experienced in delivering high-quality guest experiences, including luggage handling and front-facing service at The Grosvenor House, where I developed skills in complaint resolution and managing guest inquiries effectively. Prior experience in both fast food and fine dining environments has strengthened my understanding of food preparation standards and kitchen health and safety practices. Recognised for proactive problem-solving, supporting smooth daily operations, and consistently enhancing the overall customer experience.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Concierge luggage associate
JW Marriott Grosvenor House London
City of Westminster, London
2024.07 - Current
- Provided accurate information about local attractions to enhance guest stay.
- Managed lost property enquiries, returned items to rightful owners swiftly.
- Provided prompt room delivery service, enhanced overall guest experience.
- Balanced multiple tasks efficiently; upheld excellent standards of service under pressure.
- Coordinated transportation services for efficient guest travel arrangements.
- Maintained high standard of customer service; increased guest satisfaction levels.
- Assisted in maintaining lobby cleanliness for a welcoming environment.
Kitchen porter
The Bridge Arms
Canterbury, Kent
2022.10 - 2023.09
- Assisted chefs in food preparation for efficient meal service.
- Helped create a pleasant dining experience by maintaining clean cutlery and crockery.
- Completed deep cleaning tasks as instructed by supervising chef or manager.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
- Promptly addressed spills or broken glassware to prevent accidents in the workplace.
- Unloaded deliveries, stored items properly for easy accessibility.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
Back of house cook
Kfc
Whitstable, Kent
2021.06 - 2021.09
- Complied with local food safety regulations, contributing to overall restaurant compliance rating.
- Upheld health and safety regulations through proper handling and storage of ingredients.
- Tailored portions sizes according to specific dish requirement, reducing waste.
- Supported timely service, preparing meals within the required timeframe.
- Kept cooking stations stocked, ensuring availability of necessary ingredients during service hours.
Education
Bachelor of Arts - Graphic Design
Norwich University of the Arts
Norwich, Norfolk 2023.09 -
Diploma of Higher Education - Visual Communication
UCA Canterbury
Canterbury, Kent 2021.09 - 2023.05
GCSEs -
Herne Bay High School
Herne Bay, Kent 2016.09 - 2021.06
Skills
Luxury Hospitality Services
Complaint resolution
Guest Relations
Telephone etiquette
Food Safety Operations
Kitchen Hygiene
Confident communicator
Eagerness to learn new things
Timeline
Concierge luggage associate
JW Marriott Grosvenor House London
2024.07 - Current
Bachelor of Arts - Graphic Design
Norwich University of the Arts
2023.09 -
Kitchen porter
The Bridge Arms
2022.10 - 2023.09
Diploma of Higher Education - Visual Communication
UCA Canterbury
2021.09 - 2023.05
Back of house cook
Kfc
2021.06 - 2021.09
GCSEs -
Herne Bay High School
2016.09 - 2021.06