Jackson Elliott
Summary
Resourceful, creative and dedicated individual with extensive customer service experience in a variety of professions. A confident and competent communicator who is committed to customer satisfaction, builds strong relationships with service users, and thrives in a fast-paced work environment.
Overview
8
8
years of professional experience
Work history
Dispute and fraud analyst
Nationwide Building Society
Wakefield
11.2022 - 09.2025
- Used effective telephone communication skills to record and resolve customer queries in a fast-paced inbound call centre environment.
- Educated myself and customers on latest scam tactics to bolster knowledge and prevent harm.
- Achieved and exceeded KPI's, while continuing to deliver exceptional customer care.
- Composed clear, concise dispute summaries across multiple systems, to be used as basis for investigation into suspected fraudulent activities.
- Analysed my practice and workflow regularly to ensure optimisation of processes.
- Followed transaction monitoring and identity verification models to support data security and reduce vulnerabilities.
- Identified and recorded customer vulnerabilities in a sensitive and professional manner, to improve customer experience while maintaining data protection standards.
Employment Adviser
PeoplePlus
Stockton-on-Tees
04.2022 - 08.2022
- Offered diverse range of employability coaching and support to Restart scheme participants in long-term unemployment, including assistance with C.V building, vacancy sourcing, digital skills and personal development.
- Met and surpassed daily, weekly and monthly personal and team performance targets.
- Managed personal diary of a caseload of 84 participants within strict service standards, exhibiting exceptional time management.
- Built strong relationships with a diversity of service users in order to properly understand and motivate them into employment, and to allow delivery of empathetic, targeted support.
- Managed internal and external communications across multiple platforms.
- Logged compliant interview and diagnostic reports on Orion system and maintained detailed digital participant records in accordance with GDPR.
- Worked efficiently as part of a team in fast-paced customer-facing role, where making the extra effort was expected.
- Demonstrated the ability to work effectively from home as part of a hybrid working model.
- Regularly engaged in conflict resolution and imaginative problem-solving.
- Liaised with professional bodies for a combined approach to participant development.
- Supported new colleagues through technical aspects of their training.
- Utilised Excel and Microsoft Office package extensively.
Labourer
Various
Portugal/Mexico
09.2020 - 01.2022
- Travelled in the Azores and Mexico working on various permaculture, construction and artistic projects in collaboration with residents.
Early Years Educator
Mama Bears Day Nursery
Paignton
01.2018 - 11.2019
- Directed development of key children through individually tailored plans of education centred around curriculum.
- Compiled detailed daily observations tracking development, compliant to OFSTED standards, and logged them on digital system.
- Planned and implemented diverse, engaging, age appropriate activities to support development, including sole responsibility for arranging and directing outdoor learning opportunities on-site.
- One-to-one support of child with S.E.N.- requiring self-directed training and research in order to properly adapt curriculum.
- Built rapport with families and social services in order to support child development at home.
- Operated under strict Health and Safety, Safeguarding and Data Protection policies - maintaining data privacy whilst handling sensitive personal information, creating and evaluating risk assessments, and ensuring safety of colleagues and service users.
Education
NCFE CACHE Level 3 - Childcare and Education
South Devon College
Paignton08.2019
1st Year Grade B - BA (Hons) Illustration
Edinburgh College of Art
Edinburgh08.2016
UAL Foundation Diploma - Art and Design
Plymouth College of Art
Plymouth08.2015
Secondary Education -
Churston Ferrers Grammar School
Brixham08.2013
Activities
BSc Computer Science - 2022
-Currently studying part-time to achieve this qualification online.
Highfield Level 2 Customer Service - 2022
-Qualification in customer service policies and practices.
Makaton Beginners Workshop - 2018
-Optional training to enhance my role as an Early Years Educator.
WEA Art Workshops - 2015
-Assisted with the planning and hosting of arts and crafts classes for adults with disabilities.
Timeline
Dispute and fraud analyst
Nationwide Building Society
11.2022 - 09.2025
Employment Adviser
PeoplePlus
04.2022 - 08.2022
Labourer
Various
09.2020 - 01.2022
Early Years Educator
Mama Bears Day Nursery
01.2018 - 11.2019
NCFE CACHE Level 3 - Childcare and Education
South Devon College
1st Year Grade B - BA (Hons) Illustration
Edinburgh College of Art
UAL Foundation Diploma - Art and Design
Plymouth College of Art
Secondary Education -
Churston Ferrers Grammar School