Jackline Muller

• Monitored and assisted residents through individual service plans.
• Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
• Helped clients manage money, pay bills and shop for groceries or personal items.
• Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.

Introduced new methods, practices, and systems to reduce turnaround time.

• Evaluated suppliers to maintain cost controls and improve operations.
• Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
• Supported general manager in loss prevention efforts.
• Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.

Researched emerging products and used researched information to update store's inventory.

• Supervised and motivated staff 50 employees.
• Enhanced supervisory and leadership abilities by working closely with supervisor.

• Assisting them with tasks like personal care, management of finances
• Used coordination and planning skills to achieve results according to schedule.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Preserved and prepared reports and treatment records.
• Delivered social work services t many population in care settings

• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Managing budget and financial effectiveness of setting
• Maximized performance by monitoring daily activities and mentoring team of 50 associates.

• Completed resident assessments in accordance with current regulations and guidelines.
• To ensure that telephones are answered promptly and people are spoken to in polite and respectful manner
• To maintain confidentiality at all times and carry out company's confidentiality policy
• To be aware of Quality Assurance policy of Company in provision of quality service to service user.
• Transported 10 patients daily via wheelchair to and from rehabilitation and daily activities

• Completed all necessary reports and documentation to maintain thorough, accurate case records.
• Ensuring safeguarding of children(child protection, assisting and supporting student with disabilities and also meeting and assisting them with their personal needs( specific concern about child's wellbeing
• Visited home environments to help clients develop life, technical and job skills.
• Coordinated referrals and direct support for about 10 or more individual clients

• Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
• Scheduled and coordinated meetings between legal teams and clients, including setting up refreshments and preparing materials.
• Helped with intake of new clients and materials by setting up files and documenting important information.
• Photocopying,printing, faxing and scanning of Documents
• Scheduled office meetings and client appointments for team of 20 professional coordinators

• The role support contact team for Adult Social Care.Dealing with phone calls and other communication from service users,families, professionals and colleagues.
• Assessing and Reviewing Service Users identifying eligible needs
• Visit Clients at home to check how they
• Keep up to date with changes in the law,write reports and keep records
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Spending for substantial amount of time on the phone supporting people who contact our service and an excellent telephone manner is required
• Proven ability to learn quickly and adapt to new situations.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Paid attention to detail while completing assignments.