Jackie Roy
Stanwell,Middlesex
Summary
Driven and resourceful Executive Assistant with 25+ years of experience supporting high-achieving executives' professional and personal needs. Well-organised and precise with excellent multitasking skills and sound judgement.
Overview
28
28
years of professional experience
Work history
Executive Assistant
London Irish
Sunbury-on-Thames, Surrey
09.2008 - 06.2023
- Started as Office Manager and became Team PA in 2014 and was promoted to Executive Assistant in 2021
- Offering support at Board level, preparing all board reports monthly, sending out agenda and minutes of meetings
- Supporting CEO with diary management
- Supporting Rugby Chairman with player contracts and image rights, corporate golf days, visas for players and all administration support
- Supporting Team Manager with player flights, hotel bookings and ad hoc administration requests
- Dealing with hotels on all conference and events requirements for both Off-field team and Rugby department
- Main point of contact for all IT and phone issues and working with outsourced IT company to resolve all issues
- Ensuring all email groups are updated as and when required and setting up new email addresses for new starters
- Dealing with an IT engineer who attends site once a month to deal with IT requests in person
- Project managed IT and phone set up in new retail shop at Brentford and wi-fi and phone upgrade at Hazelwood to system
- Project managed introduction of MFA across the club to improve IT security at the club
- Implemented HR induction and starter/leaver process for all managers to adopt
- Liaised with the Communications team to post all vacancies on recruitment websites and collated all CV responses
- Arranged all interviews and liaised with managers on sending offer letters out and obtaining references
- Managed work experience intake from schools ensuring risk assessments were correct and managed itineraries for students to ensure they achieved maximum value from time at club
- Dealing with all pool cars, managing a booking schedule to allocate to staff in Off-field and Rugby departments
- Dealing with all maintenance, insurance, cleaning of cars and correct allocation of all PCN's received
- Managed all congestion zone payments and airport drop off and collection payments
- Ordering stationery for the company
- Managing holiday spreadsheet for all Off-field staff and maintaining office whereabouts on office whiteboard
- Receptionist, dealing with all visitors to Hazelwood and first point of contact for all phone queries
- Dealing with all website queries and charity requests
- Work weekends at home games at Brentford as hospitality receptionist
- Organise all staff socials and team building events, including Christmas parties, team sports days, staff barbeques
- Keeper of company credit card and liaison with accounts on monthly reconciliation of total spend
- Point of contact with Hazelwood on all facilities issues
- Collating all monthly expenses and timesheets for CEO
- Collating all monthly expenses and timesheets for caretaker and send to accounts for payment
- Implemented the ‘Meals on wheels at Christmas' with Mayor of Spelthorne that ran for 10 years, purchasing and packing all gift hampers for 250+ recipients, organised several players to visit one of Christmas parties to deliver hampers, take photos with residents and Spelthorne councillors, liaising with local press and Spelthorne council media office, ensuring maximum PR was achieved for club
- Safeguarding lead for club and DBS checked.
PA
ADT Security Services
Sunbury-on-Thames, Surrey
09.2006 - 09.2008
- Working in the Sunbury branch, supporting Operations Director with diary management and all administration duties
- Supporting the operations dept and the service department
- Completing all reference checks and obtaining all information for DBS Clearance for all service engineers and all new employees
- Ordering stationery for the office and dealing with all holiday requests
- Reason for leaving new challenge
Resourcer
Select Appointment
09.2004 - 08.2006
- Interviewing candidates and matching candidates to jobs
- Helped applicants improve their CVs and built profiles for prospective employers
- Regular phone contact with all registered candidates
- Dealing with all administration in office
- Reason for leaving redundancy.
PA
Marketing and Communications
01.1995 - 05.2003
- Department
- Supported the first female SVP with diary management and all administration tasks
- Supported Marketing and Communications team with ad hoc administration tasks
- Organised several large events including a 50th anniversary party for over 1000 staff including sourcing the hotel, organising food and entertainment and bus transport to and from hotel
- Organised several Christmas parties for 200+ staff
- Part of the committee responsible for the office move of 500+ employees
- Reason for leaving extended maternity leave.
Education
Margaret Aylward school Dublin Inter cert
undefined
Whitehall House Dublin Leaving cert
time 1-year secretarial coursePitman Typing, Pitman Shorthand, business French, business German. - undefined
House Dublin
Skills
- Thorough minute-keeping
- Travel coordination
- Time management
- Diary management
- Office management
- HR management
- Event management
- Project management
- Problem solving
- Written and verbal communication
- Customer service
- Hospitality management
Timeline
Executive Assistant
London Irish
09.2008 - 06.2023
PA
ADT Security Services
09.2006 - 09.2008
Resourcer
Select Appointment
09.2004 - 08.2006
PA
Marketing and Communications
01.1995 - 05.2003
Margaret Aylward school Dublin Inter cert
undefined
Whitehall House Dublin Leaving cert
time 1-year secretarial coursePitman Typing, Pitman Shorthand, business French, business German. - undefined
House Dublin
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