Summary
Overview
Work history
Education
Skills
Timeline
Generic

Jackie Parish

Thetford,Norfolk

Summary

A confident and highly organised professional Recruitment Manager. Successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

27
27
years of professional experience

Work history

General Manager

Simply Shutters
Brandon, Suffolk
11.2023 - 04.2024
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained detailed records of customer interactions and transactions for efficient follow-up.
  • Coordinated order processing and shipment tracking, achieving accurate and timely deliveries.
  • Collaborated with internal teams to relay customer feedback for product and service improvements.
  • Resolved or escalated customer issues for high levels of satisfaction.
  • Applied effective problem-solving skills to address customer concerns and enquiries.
  • Updated customer databases with accurate and current information.
  • Assessed customer needs to tailor product recommendations to individual requirements.
  • Responded promptly to customer questions to improve customer loyalty and satisfaction.
  • Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.

Business Manager

Compass Point Recruitment
Bury St Edmunds, Suffolk
10.2022 - 10.2023
  • Managed and motivated 4 direct reports to achieve performance outcomes and maximise productivity.
  • Increased new business connections and revenue generation opportunities by improving networking strategies.
  • Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
  • Organised financial data and reports, completing within agreed timeframes.
  • Sourced and corrected strategic and tactical problems impacting business and sales management.

Business Manager

Total Employment
Thetford, Norfolk
01.2022 - 10.2022
  • Increased new business connections and revenue generation opportunities
  • Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
  • Improved operations by implementing training and development sessions into employee schedules.
  • Managed recruitment, employee motivation and training.

Recruitment Agency Manager

Contract Personnel
Thetford , Norfok
10.2016 - 08.2021
  • Oversaw all aspects of branch management, including sales, revenue, policy enforcement and managing annual budgets.
  • Advertised, reviewed and processed candidate applications.
  • Adhered to company policies and government legislation.
  • Led team of 4 staff.
  • Motivated staff to exceed budget on a regular basis.
  • Recruited and hired new branch employees.
  • Developed and maintained relationships with candidates and clients.
  • Gathered and reviewed client feedback to improve operations.

Recruitment Agency Manager

Hales Group
Thetford, Norfolk
05.2009 - 10.2016

As above.

Senior Recruitment Consultant

Cooper Lomaz
Bury St Edmunds, Suffolk
01.2008 - 05.2009
  • Cultivated new business opportunities through marketing calls and client visits.
  • Gained expertise in the engineering field to skilfully advise clients and candidates on various issues within the industry.
  • Registered new candidates, developing a database to meet client recruitment needs.
  • Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
  • Prepared and debriefed candidates throughout interview processes by providing information booklets and coaching.

Recruitment Consultant

Contract Personnel
Thetford, Norfolk
05.2001 - 12.2007
  • Registered new candidates, developing an accurate database to meet client recruitment needs.
  • Reviewed and improved current recruitment process to ensure maximum effectiveness.
  • Established positive relationships with prospective candidates through regular calls
  • Managed day-to-day client liaisons.
  • Created engaging adverts for various temporary positions.
  • Operated a 24 hour on call service.
  • Achieved Senior Recruitment consultant position in line with company targets for continued personal and company progression.

Buyer

Boniface Engineering
Thetford, Norfolk
09.1997 - 05.2001
  • Handled orders accurately and efficiently to achieve results within timeframe.
  • Sourced suppliers and negotiated cost effective pricing.
  • Managed performance of existing suppliers.
  • Expediting.
  • Attended production meetings.
  • Liaised with relevant internal departments.

Education

NVQ Level 4 - Management

NVQ
Thetford, Norfolk

Certificate in Recruitment Practice -

REC
London

Secretarial Course - Shorthand & Typing

Norfolk College of Arts & Technology
Kings Lynn, Norfolk

GCSE -

Thetford Grammar School
Thetford, Norfolk

Skills

  • Business Development
  • Customer relations
  • Relationship building and management
  • Multi-tasking ability
  • Staff management
  • Reporting and documentation
  • Flexible
  • Team player
  • People-oriented
  • Verbal/written communication
  • Competitor analysis

Timeline

General Manager

Simply Shutters
11.2023 - 04.2024

Business Manager

Compass Point Recruitment
10.2022 - 10.2023

Business Manager

Total Employment
01.2022 - 10.2022

Recruitment Agency Manager

Contract Personnel
10.2016 - 08.2021

Recruitment Agency Manager

Hales Group
05.2009 - 10.2016

Senior Recruitment Consultant

Cooper Lomaz
01.2008 - 05.2009

Recruitment Consultant

Contract Personnel
05.2001 - 12.2007

Buyer

Boniface Engineering
09.1997 - 05.2001

NVQ Level 4 - Management

NVQ

Certificate in Recruitment Practice -

REC

Secretarial Course - Shorthand & Typing

Norfolk College of Arts & Technology

GCSE -

Thetford Grammar School
Jackie Parish