A confident and highly organised professional Recruitment Manager. Successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
27
27
years of professional experience
Work history
General Manager
Simply Shutters
Brandon, Suffolk
11.2023 - 04.2024
Empowered staff members to contribute to continuous improvement, quality and growth of company.
Assisted customers with varying questions using product knowledge and service expertise.
Maintained detailed records of customer interactions and transactions for efficient follow-up.
Coordinated order processing and shipment tracking, achieving accurate and timely deliveries.
Collaborated with internal teams to relay customer feedback for product and service improvements.
Resolved or escalated customer issues for high levels of satisfaction.
Applied effective problem-solving skills to address customer concerns and enquiries.
Updated customer databases with accurate and current information.
Assessed customer needs to tailor product recommendations to individual requirements.
Responded promptly to customer questions to improve customer loyalty and satisfaction.
Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
Business Manager
Compass Point Recruitment
Bury St Edmunds, Suffolk
10.2022 - 10.2023
Managed and motivated 4 direct reports to achieve performance outcomes and maximise productivity.
Increased new business connections and revenue generation opportunities by improving networking strategies.
Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
Organised financial data and reports, completing within agreed timeframes.
Sourced and corrected strategic and tactical problems impacting business and sales management.
Business Manager
Total Employment
Thetford, Norfolk
01.2022 - 10.2022
Increased new business connections and revenue generation opportunities
Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
Improved operations by implementing training and development sessions into employee schedules.
Managed recruitment, employee motivation and training.
Recruitment Agency Manager
Contract Personnel
Thetford , Norfok
10.2016 - 08.2021
Oversaw all aspects of branch management, including sales, revenue, policy enforcement and managing annual budgets.
Advertised, reviewed and processed candidate applications.
Adhered to company policies and government legislation.
Led team of 4 staff.
Motivated staff to exceed budget on a regular basis.
Recruited and hired new branch employees.
Developed and maintained relationships with candidates and clients.
Gathered and reviewed client feedback to improve operations.
Recruitment Agency Manager
Hales Group
Thetford, Norfolk
05.2009 - 10.2016
As above.
Senior Recruitment Consultant
Cooper Lomaz
Bury St Edmunds, Suffolk
01.2008 - 05.2009
Cultivated new business opportunities through marketing calls and client visits.
Gained expertise in the engineering field to skilfully advise clients and candidates on various issues within the industry.
Registered new candidates, developing a database to meet client recruitment needs.
Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
Prepared and debriefed candidates throughout interview processes by providing information booklets and coaching.
Recruitment Consultant
Contract Personnel
Thetford, Norfolk
05.2001 - 12.2007
Registered new candidates, developing an accurate database to meet client recruitment needs.
Reviewed and improved current recruitment process to ensure maximum effectiveness.
Established positive relationships with prospective candidates through regular calls
Managed day-to-day client liaisons.
Created engaging adverts for various temporary positions.
Operated a 24 hour on call service.
Achieved Senior Recruitment consultant position in line with company targets for continued personal and company progression.
Buyer
Boniface Engineering
Thetford, Norfolk
09.1997 - 05.2001
Handled orders accurately and efficiently to achieve results within timeframe.
Sourced suppliers and negotiated cost effective pricing.