Jackie Mayes
Ipswich,Suffolk
Summary
Results-driven leader focused on team development and operational excellence. Strong organizational and communication skills enhance customer satisfaction and drive performance. Proven ability to achieve measurable outcomes through effective team management and strategic decision-making.
Overview
34
34
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Branch Manager
East of England Coop
Ipswich, Suffolk
2023.08 - 2026.06
- Tailored development plans to strengths and weakness across team daily.
- Checked branch compliance against standard operating procedures to keep operations smooth.
- Improved branch sales by building customer loyalty.
- Identified and resolved strategic and tactical issues affecting sales management.
- Organised regular coaching and training sessions to raise staff motivation.
- Managed branch performance by overseeing revenue and policy enforcement consistently.
- Led regular staff meetings to align goals and objectives clearly.
- Reviewed staff and customer feedback to refine branch operations.
- Set team performance targets and tracked progress toward attainment.
- Handled customer complaints quickly and professionally to protect satisfaction.
- Addressed staff development concerns by organising training for learning gaps.
- Maintained customer relationships to retain loyalty and ongoing business.
Team Manager
East of England Co-operative
Ipswich
2019.03 - 2023.08
- Promptly and proactively replenished stock levels to ensure maximum product accessibility
- Fulfilled customer needs by providing product advice, simplifying quality shopping experience
- Completed sales efficiently utilizing Point Of Sale system
- Greeted customers within target time frame and in line with best store practices to create welcoming environment
- Efficiently completed shop floor duties, comfortably working autonomously or in team setting
- Provided helpful, attentive sales support and service to generate positive customer feedback
- Communicated effectively with customers, determining needs, providing recommendations and up selling services
- Actualized strategies to continuously improve customer service, brand visibility and company reputation
- Processed inbound merchandise deliveries, stocking sales floor racks to effectively display new season items
- Clearly explained products' benefits and value, engaging customers in new stock whilst driving sales
- Processed multiple daily stock deliveries, ensuring accurate order numbers and inventory records
- Mentored new employees on customer care, delivery processing and visual merchandising
- Maintained excellent visual merchandising standards by routinely cleaning and organizing window and Point of Sale displays
- Increased in-store loyalty scheme sign-ups by promoting benefits and offers during customer checkout
- Managed till balance counts, handling payments in line with company policies
- Stayed up to date on store promotions, payment policies and security practices
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Used register system to ring up customer purchases, process payments and issue receipts
- Assisted in development and implementation of store's new policies and procedures, designed to improve operations
- Assisted in training junior employees, training in matters including sales techniques, company policies and effective customer communication methods
- Conducted regular store inspections to evaluate cleaning, visual merchandising and shelf dressing required
- Effectively and efficiently solved complex customer complaints, regarding inventory, service and other matters, providing smart solutions promptly
- Kept track of sales records, figures, employee performance and expenditures
- Assisted in developing and implementing store promotions and deals, making suggestions based on customer buying trends
- Maintained impeccable visual merchandising standards, ensuring effective use of space and stock availability
- Maintained excellent brand image through monitoring team behaviours and ensuring exceptional uniform standards
- Controlled payroll and store expenditures, ensuring store spending remained within budget
- Dealt with tough, emotional situations in professional manner, role modelling correct behaviours to team members
- Monitored team performance by setting and reviewing regular objectives, maximizing team productivity
- Monitored system functioning closely, troubleshooting and resolving issues
- Assisted employee payroll processes by tracking attendance logs and expense monitoring
- Managed team of employees, overseeing hiring, training, and professional growth of employees
- Applied expert knowledge for daily completion of tasks and streamlining workflows.
Senior Department Manager
Primark Stores LTD
Ipswich
1992.10 - 2020.12
- Managing Store in Store Manager absence, Payroll, Merchandising, People Management
- Stock management
- Audits
- Team building strategies, Adept multitask, Coaching, training, Planning and organizing, mentoring, Financial management, Business KPI management, Project management, Inventory control, Cash flow management, Employee motivation
- Operational oversight, Business activity analysis, Staff training, Customer retention.
Senco Speech and Language Play Assistant
Daisy Chain Pre-School
Ipswich
2017.01 - 2019.01
- Sanitation understanding, Early childhood knowledge, Lesson plan development, Behaviour redirection, Parent communication, assessments, Social integration, Behaviour modification, Early childhood education, Activity planning, Child psychology, Meal planning, Emotional and social development support, Play-based learning, Child development, Training and development, Individual and group instruction, First aid, Educational support, Record-keeping requirements.
Team Manager
East Of England Co-operative
Ipswich, Suffolk
2015.10 - 2019.01
- Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Steered project execution whilst adhering strictly to timeline constraints.
Education
NVQ Level 4 - Level 4 Retail Branch Manager
Lead Academy
2022.04 - 2023.01
Paediatric First Aid -
Oplex Careers
2018.11 - 2018.05
Food Hygiene Level 2 -
SHETrain.com
2018.05 - 2018.05
Autism Awareness Course -
International Open Academy
2018.07 - 2018.05
Safeguarding children and young people -
NCC
2018.08 - 2018.05
Dyslexia Awareness -
International Open Academy
2018.08 - 2018.05
Social care with Children and Families -
Online Academies
2018.03 - 2018.05
ADHD Awareness -
ICOES
2018.11 - 2018.05
NVQ Level 3 Hairdressing - Hair and Beauty
New Suffolk College
IpswichGCSE -
Chantry High School
Ipswich 1988.06 - 1992.05
Gangs and Youth Violence -
Suffolk County Council
2019.11 - 2019.11
Supporting Children with English as a second Language -
Suffolk County Council
2019.11 - 2019.11
Star Manager
AMPG International
2025.11 - 2026.04
Skills
- Team collaboration
- Effective time management
- Communication skills
- Leadership and management
- Ability to work under pressure
- Customer service excellence
- Merchandising expertise
- Goal-oriented mindset
- Organized and efficient
- Energetic attitude
- Engaging leadership style
- Cheerful disposition
- KPI monitoring and reporting
- Sales and marketing budget oversight
- Multi-tasking proficiency
- Flexible adaptability
Languages
English
Personal Information
Certification
Star Manager Programme
Timeline
Star Manager
AMPG International
2025.11 - 2026.04
Branch Manager
East of England Coop
2023.08 - 2026.06
NVQ Level 4 - Level 4 Retail Branch Manager
Lead Academy
2022.04 - 2023.01
Gangs and Youth Violence -
Suffolk County Council
2019.11 - 2019.11
Supporting Children with English as a second Language -
Suffolk County Council
2019.11 - 2019.11
Team Manager
East of England Co-operative
2019.03 - 2023.08
Paediatric First Aid -
Oplex Careers
2018.11 - 2018.05
ADHD Awareness -
ICOES
2018.11 - 2018.05
Safeguarding children and young people -
NCC
2018.08 - 2018.05
Dyslexia Awareness -
International Open Academy
2018.08 - 2018.05
Autism Awareness Course -
International Open Academy
2018.07 - 2018.05
Food Hygiene Level 2 -
SHETrain.com
2018.05 - 2018.05
Social care with Children and Families -
Online Academies
2018.03 - 2018.05
Senco Speech and Language Play Assistant
Daisy Chain Pre-School
2017.01 - 2019.01
Team Manager
East Of England Co-operative
2015.10 - 2019.01
Senior Department Manager
Primark Stores LTD
1992.10 - 2020.12
GCSE -
Chantry High School
1988.06 - 1992.05
NVQ Level 3 Hairdressing - Hair and Beauty
New Suffolk College