Jackie Lione

Answer the telephone in a helpful and polite manner.

Greet and show courtesy and respect to residents and retain confidentiality at all times.

Promote a positive and professional image when interacting with residents, relatives and external bodies.

Refer enquiries to the appropriate person I.e management of senior carer.

To maintain the homes cafe, keeping it well stocked at all times, clearing away dirty cups and keeping all surfaces clean, serving teas coffee when needed.

To receive telephone calls in a prompt manner

To handle patient or general enquiries, quickly dealing with the enquiry or passing to the appropriate department.

To take and act upon requests for ambulance transportation.

To record all messages for doctors according to practice protocol.

To ensure the waiting area is kept clean and tidy at all times.

To make same day and routine appointments with the clinical team.

Welcoming patients into the ward, showing them to their room and offering drinks.

Making outpatient appointments.

Working very much as part of a team and helping where needed on the ward.

Working on a busy hospital switchboard, taking calls internally and externally.

Using the hospital bleep system to contact doctors in an emergency.

Calling emergency services when needed.

Altering nurses uniforms.

Making hospital curtains

Repairing hospital linen when needed.

Distributing lien to all wards.

To keep the ward clean.

Help

Assisting the nursing staff with making

Beds.

Give out hot drinks as and when required.

Help

Making sure the ward as enough linen throughout the day.