Summary
Overview
Work history
Education
Skills
Timeline
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Jackie Lear

Slough

Summary

Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.

Overview

8
8
years of professional experience

Work history

Operations & Services Administrator

Acorn Engineering
06.2024 - 10.2024
  • Working daily with a portfolio of clients.
  • Booking in planned maintenance work along with subcontractors to attend to call outs.
  • Raising quotes for remedial works.
  • Liaising with engineers regularly.
  • Saving completed work reports on the internal system and sending them to clients.
  • Completing jobs and closing for invoicing on the internal system.
  • Printing of paperwork for site folders.

Support Assistant/Administrator/Acting Manager

Anchor
11.2021 - 05.2024
  • Involved with support plans, organising activities, dealing with complaints, taking incoming calls, viewings and maintenance/contractors.
  • Logging jobs for repairs, liaising regularly with contractors, resident’s rental arrears, liaising with Slough Council in reference to benefits, catering issues, resident's meetings, catering menu meetings, liaising regularly with family members.
  • Incoming calls, logging maintenance repairs on to the in-house system and invoicing once jobs were completed, online enquiries, compliance.
  • Working with older and vulnerable residents.
  • Logging safeguarding/incidents internally and externally, liaising with the local mental health teams, meetings on teams and any other duties as required.
  • Supporting the residents and estate manager with various tasks such as answering phone queries.
  • Liaising with contractors regularly for maintenance works and various other duties as the needs arose.

Operations Administrator, Contract

Telent Technology Services
06.2020 - 10.2020
  • Supporting the depot manager, adding new starters onto the system along with all accreditations.
  • Allocating work to gangs for direct labour and supplier work.
  • Updating the depot training matrix to ensure all staff have up to date accreditations and arranging additional training for all staff when needed.
  • Processing timesheets for all engineers on a weekly basis.
  • Ordering standard clothing, PPE and van kits for new starters, office stationery, additional tools and equipment for the engineers on the Oracle system.

Planning Delivery Executive, Temp

British Airways
11.2019 - 12.2019
  • Working in the Global Learning Academy.
  • Adding on booking requests for rooms for training onto the Fox system.
  • Reports for all training booked in for October and November.
  • Worked on all trainers skills matrix.
  • Report for scheduled room bookings for January, February and March 2020.

Multi-Utilities Project Planner

Clancy Docwra
09.2018 - 08.2019
  • Working with 30 new property developments (Bellway Homes, Berkeley, Persimmons, Lindens and many more).
  • Planning a weekly programme for teams to work at new property developments sites, laying electric, gas, water mains, fitting gas and water meters to completed homes and electrical jointing work.

Transport Administrator, Temp

Hellmann Logistics via Prism
05.2018 - 08.2018
  • Liaising with drivers daily, helping them with issues on deliveries/collections.
  • Speaking to various other depots.
  • Adding new jobs on the system for new collections/deliveries.
  • Transferring all website jobs added by other transport companies into the internal system.
  • Booking in deliveries with private and business customers.
  • Adding PODs on the system from the drivers run sheets.
  • Adding jobs onto the DPD website for deliveries they do on our behalf and printing labels for the warehouse.

Customer Planning Coordinator

J Browne Construction
06.2017 - 03.2018
  • Planning weekly work for the engineers.
  • Liaising with J Browne engineers to help resolve issues on site.
  • Updating the management system (Smartsheet) with information on each job attended, ensuring the engineers added comments/photos for each job completed.
  • Using Thames Water SAP system to locate ‘Private Pumping Stations’.
  • Contacting customers for access needed to conduct surveys/upgrade works.
  • Updating a spreadsheet tracker for all monthly work completed, sending the report to the ‘Quantity Surveyor’ at the end of the month for cost purposes.
  • Completing timesheets on a spreadsheet for all engineers and back-office staff on the project, this was also sent to the ‘Quantity Surveyor’ at the end of each month.
  • Liaising with the scheduling team at Thames Water office in Reading in reference to customer queries and complaints.

Reinstatement Coordinator, Temp

The Clancy Group Via Office Angels
03.2017 - 06.2017

Customer Planner

Thames Water via Pertemps
10.2016 - 03.2017

Education

High School Diploma -

St Joseph's Catholic Secondary
Slough

Skills

  • Office equipment operation
  • Microsoft office suite proficiency
  • Discretion and confidentiality
  • Recruitment oversight
  • Customer relationship management systems
  • Attention to Detail
  • Order processing
  • Results-driven
  • Database management
  • Database administration
  • Strategic decision-making
  • Highly organised
  • Telephone etiquette
  • Reporting and documentation
  • Project coordination
  • Written and verbal communication
  • Customer Service
  • Customer relationship building
  • CRM Software proficiency

Timeline

Operations & Services Administrator

Acorn Engineering
06.2024 - 10.2024

Support Assistant/Administrator/Acting Manager

Anchor
11.2021 - 05.2024

Operations Administrator, Contract

Telent Technology Services
06.2020 - 10.2020

Planning Delivery Executive, Temp

British Airways
11.2019 - 12.2019

Multi-Utilities Project Planner

Clancy Docwra
09.2018 - 08.2019

Transport Administrator, Temp

Hellmann Logistics via Prism
05.2018 - 08.2018

Customer Planning Coordinator

J Browne Construction
06.2017 - 03.2018

Reinstatement Coordinator, Temp

The Clancy Group Via Office Angels
03.2017 - 06.2017

Customer Planner

Thames Water via Pertemps
10.2016 - 03.2017

High School Diploma -

St Joseph's Catholic Secondary

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Jackie Lear