Summary
Overview
Work history
Education
Skills
Accomplishments
Beeston Rylands Heritage
Timeline
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Jackie Henson

Jackie Henson

Beeston,Nottinghamshire

Summary

Seasoned professional with career focus in hospitality industry. Capable of driving business growth through innovative strategies and quality customer service. Unique skill sets include team leadership, inventory management, event and promotion and spearheaded successful initiatives. Known for turning customer feedback into actionable improvements, ensuring top-notch service and repeat business.

I work closely with local charities and business , supporting their cause with fundraising events.

I have developed close links with community partners , councillors and local businesses , to raise the profile of Beeston Rylands.

Overview

2
2
years of professional experience

Work history

Bar Manager

The Boat and Horses
Beeston, Nottinghamshire
02.2023 - Current
  • Implemented operating procedures for the bar, stock control and monitored stock levels to avoid shortages
  • Conducted routine safety checks to adhere to health and safety regulations in premises.
  • Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
  • Devised a weekly staff rota to ensure all activities were safely and effectively covered
  • Maintained a clean and hygienic environment, improving overall ambiance of the bar.
  • Streamlined bar operations by implementing efficient inventory management strategies.
  • Coordinated events at the venue, leading to increased revenue
  • Increased the profile of the premises by introducing new promotions and events to attract new clientele.
  • Promoted special offers and events via social media platforms boosting site visibility.
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.

Education

APLH - Approved Personal Licence

Nottingham City Council
02.2023 -

Skills

My skill set within the team at The Boat and Horses is wide and covers many things However I am primarily the "Ideas" person

I work continually with the aim of raising the profile of the business

I initiate ideas to increase revenue and footfall, encouraging new patrons and customers I then promote the ideas and events via all social media platforms to ensure maximum footfall and return visits

  • Event planning excellence
  • Knowledge in licensing regulations
  • Social media promoting
  • Risk assessment competence
  • Schedule management
  • Managing events, start to finish
  • Business growth

Accomplishments

We took over The Boat and Horses in 2023 . At that time it was a struggling business, unable to cover operating costs.

We have turned that business into a 500k turnover .

We have been awarded Best Smart Dispense Pint 2025 with a visit from Ross Kemp himself to deliver the award.

We have won the Midlands and North East Award for Best Community Pub.

We are one of six nominees for Star Pub best Pub of the Year 2025 (out of 2500 pubs )

During our short time we have raised £30,000 for local charities and causes including

installing a defibrillator, raising money for Forces in The Community, Parkinson Uk, Forever Stars, and many more.



Beeston Rylands Heritage

I am passionate about Beeston Rylands . We moved to The Rylands in 2016, but it immediately became Home. The sense of community, the friendliness and the sheer beauty of the area is amazing.

I started to find out some of the history of the area, and particularly the people. Prior to taking over The Boat and Horses I started Beeston Rylands Heritage website , however the pub became all consuming and the heritage site is a project I have planned to come back to once I leave the pub.

I have collected photographs , documented stories and made many contacts and friends along the way.

There are so many stories to tell , so many lives to remember, the heart on The Rylands.

I was instrumental in bringing Beeston Light Night to Beeston Rylands when I found out The Rylands were not included I was dismayed and decided it simply would not do ! We deserved to be included and are now an integral part of the event. 

We are holding a VJ day commemoration on August 16th 2025 at The Boat and Horses which initially was inspired by a story about a local chap who was incarcerated in World War 2 , and has unearthed several other stories of local heroes. I have plans to install a Forces Monument commemorating all of our Fallen Heroes , hopefully sited at The Heritage Centre , but this will involve a lot of planning and funding to be able to take place .

Timeline

Bar Manager

The Boat and Horses
02.2023 - Current

APLH - Approved Personal Licence

Nottingham City Council
02.2023 -

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Jackie Henson