- I retired in May this year when my husband and myself sold our Business of 22 years - Agility Fleet Limited I have a springer spaniel called Freddo who is very active and enjoys lots of long walks I play golf and go running
Jacki Townsend
Bromsgrove,Worcestershire
Overview
1
1
Certification
37
37
years of professional experience
Work History
Director Operations
Agility Fleet
Bromsgrove, Worcestershire
06.2004 - 05.2026
- Oversaw day-to-day functioning of Operations.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
- Established company targets based on previous performance and predicted forecasts.
- Selected and mentored senior staff, creating successful leadership team.
- Hired, trained and supervised staff to meet objectives, comply with management systems and perform best practices.
- Developed policy and procedural changes to improve customer service and satisfaction.
- Maximised employee morale and corrected performance issues according to established standards.
- Collaborated with sales and marketing to align operational capabilities with customer expectations.
- Cultivated strong industry relationships to promote services and improve business operations.
- Negotiated with vendors and suppliers to provide cost-friendly contracts.
- Oversaw different departments to verify and meet target goals.
- Built successful business culture focused on performance optimisation and goal attainment.
- Responsible for all the remarketing of end of contract vehicles
Fleet Manager
Foster Care Associates
Bromsgrove, Worcestershire
02.2002 - 06.2004
- Managed fleet operations, overseeing maintenance, repairs, and safety compliance for over 100 vehicles.
- Managed a fleet of 800 vehicles, planning routes and timings to maximise adherence to schedule.
- Directed daily operations to achieve maximum efficiency and productivity.
- Utilised fleet management software to track vehicle locations, maintenance schedules, and driver performance.
- Managed tracking software to produce reports on efficiency and analyse information about drivers and fleets.
- Monitored and controlled fleet-associated costs, minimising waste and avoidable costs to provide cost-effective fleets.
- Developed and enforced policies on vehicle use, promoting responsible and efficient use of company assets.
- Supervised preventive maintenance schedules, inspections and repairs to minimise downtime.
- Analysed maintenance performance and worked to improve efficiencies.
- Established key performance indicators KPIs to measure and improve fleet efficiency, reliability, and cost-effectiveness.
- Coordinated logistics for vehicle assignments, ensuring optimal utilisation and efficiency in operations.
- Reduced costs by maintaining vehicles, optimising routes and reassigning jobs.
- Facilitated communication between departments to address operational challenges and improve service delivery.
- Resolved operational issues promptly, minimising downtime and maintaining high levels of customer satisfaction.
- Liaised with insurance companies to manage claims and reduce premiums through risk mitigation strategies.
- Used computerised maintenance management systems to optimise asset utilisation through scheduled preventative maintenance.
- Conducted regular audits of vehicle conditions, scheduling timely maintenance to prevent breakdowns.
- Negotiated contracts with suppliers and service providers, achieving cost reductions while maintaining quality.
- Negotiated contracts with suppliers to establish quality, cost and delivery requirements.
- Maintained records of grey fleet drivers and performed relevant documentation checks aligned with company policies.
Placements officer
Foster Care Associates
Bromsgrove, Worcestershire
04.1997 - 02.2002
- Liaised with Social Services and Local Authorities to match children with suitable Foster Homes, ensuring appropriate placements.
- Customised placement support to align with individual children's needs and career aspirations, enhancing their development.
- Managed placement documentation to maintain compliance with legal and institutional requirements, safeguarding children's welfare.
- Reported on placement outcomes, contributing to the continuous improvement of services.
Resource Worker
Foster Care Associates
Bromsgrove, Worcestershire
11.1994 - 04.1997
- Oversaw parent-child interactions during supervised visits to ensure safety and positive engagement.
- Facilitated holiday events with foster children to foster inclusion and enhance well-being.
- Provided transportation for children to school, therapy, and supervised visitations.
- Documented daily progress reports, communicating effectively with supervisors and team members about project status.
- Maintained an outstanding, reliable and trustworthy team member when left to complete jobs independently.
- Followed detailed instructions from supervisors to complete tasks accurately and within designated timeframes.
- Maintained organised and clean work areas to support a professional environment.
- Followed company, safety and performance requirements at all times.
- Participated in local community events, representing the brand and building positive public relations.
Chef
The Gate Hangs Well
Bromsgrove, Worcestershire
05.1989 - 04.1994
- Supervised kitchen staff, delegating tasks efficiently to maintain high productivity levels.
- Supervised cooks and kitchen helpers to ensure efficient kitchen operations.
- Trained new chefs, imparting essential culinary skills and kitchen management techniques.
- Planned menus for daily use, special events and seasonal promotions.
- Catered for special events, customising menus to client specifications for memorable occasions.
- Established clear standards for cooking, garnishing and presenting food.
- Established food presentation guidelines, ensuring dishes were visually appealing.
- Monitored cooking processes, adjusting temperatures and seasoning for perfect dish execution.
- Conducted food safety inspections, maintaining strict hygiene standards in the kitchen.
- Enforced health and safety standards for food storage, preparation and handling.
- Maintained compliance with health and safety regulations, conducting regular staff training sessions.
- Designed decorative food displays to enhance customer appeal and increase sales.
- Collaborated with the front-of-house team to ensure seamless service delivery.
- Managed inventory and ordered supplies to maintain budget compliance and optimal stock levels.
- Ordered supplies based on expected demand to keep stock within optimum levels.
- Recruited and trained kitchen staff to meet high expectations for performance and quality.
- Incorporated fresh, seasonal ingredients from local producers, reducing carbon footprint and increasing variability in menu offerings.
- Completed regular inspections of work and food quality to verify conformance with specifications.
- Negotiated with vendors for better pricing, improving kitchen profitability.
Education
GCSEs - GCSE
South Bromsgrove High School
Worcester, WOR01-1989
Skills
- Operational excellence
- Operations management
- Service delivery optimisation
- Vendor negotiation
- Client management
- Business growth strategies
- Team building
- Staff training
- Team Leadership
- Time-management
- Efficient decision-making
- Decision-Making authority
- Strong communication
- Active listening
- Relationship-building
- Self-motivation
- Integrity and ethics
- Leadership excellence
- Time efficiency
- Computer literacy
- Integrity and ethics
Interests
Certification
- I currently volunteer for The Rees Foundation this entails me attending functions to support children that have left the care system - im usually in charge of the Food and Beverage station
- I also volunteer for Dementia Adventure - this entails me going on holiday and supporting the needs of individuals with Dementia
- Food Hygiene Level 2
- DBS Checked
Timeline
Director Operations
Agility Fleet
06.2004 - 05.2026
Fleet Manager
Foster Care Associates
02.2002 - 06.2004
Placements officer
Foster Care Associates
04.1997 - 02.2002
Resource Worker
Foster Care Associates
11.1994 - 04.1997
Chef
The Gate Hangs Well
05.1989 - 04.1994
GCSEs - GCSE
South Bromsgrove High School