Summary
Overview
Work history
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Jack De Guia

Cardiff,United Kingdom

Summary

Computer Science Professional with a Passion for Learning

I am a recent graduate from the University of the West of England with a Bachelor's degree in Computer Science. I have hands-on experience in a variety of computer science topics, including software development, data structures, and algorithms. I am proficient in Python and Java, and I am always willing to learn new programming languages.

I have excellent problem-solving and analytical skills, and I have a strong drive to learn and grow. I am able to work independently and as part of a team, and I am always looking for new challenges.

I am seeking an entry-level position where I can apply my knowledge and skills to learn and grow in the field of computer science. I am confident that I can make a positive contribution to any team, and I am eager to start my career in computer science.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Redemption Agent

Lenvi
Cardiff
03.2023 - Current
  • Determine the redemption payment amount, liaise with solicitors, resolve any queries, and provide excellent customer service.
  • Prepare redemption paperwork, including the redemption statement and the discharge of mortgage, and meet all regulatory requirements.
  • Communicate with homeowners and solicitors throughout the redemption process, providing updates, answering questions, and resolving any issues to the satisfaction of all parties involved.
  • Ensure redemption process is smooth and efficient, meeting all regulatory requirements, and consistently exceeding customer expectations.

Warehouse Operative

Abergavenny Fine Food Co
Cardiff
10.2022 - 12.2022
  • Ensuring the smooth and efficient distribution of finished products through accurate picking and dispatching
  • Identifying and reporting any Health and Safety concerns to appropriate parties
  • Generating necessary paperwork for product dispatch, including batch numbers, use by dates, and product details

Crew Member

Five Guys
Bristol
11.2019 - 09.2022
  • Proficient in a range of essential tasks including runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks, and cashier
  • Maintains a high level of customer service and ensures customer satisfaction through efficient and accurate service and consistent product quality.
  • Contributes to maintaining company standards for cleanliness, neatness, and customer accessibility in the restaurant

Bartender

Pryzm Nightclub
Bristol
04.2019 - 07.2019
  • And values
  • Contribute to increased sales revenue through exceptional guest service and a friendly and informative approach
  • Possess self-motivation, strong communication skills, professionalism, and attention to detail

Crew Member

McDonald's
01.2016 - 06.2018
  • Contribute to overall customer experience at McDonald's through role in the restaurant
  • Maintain high standards of quality, service, and cleanliness, and follow all workplace safety, security, and food hygiene procedures
  • Maintain high energy levels and positive attitude towards customers to ensure memorable and enjoyable experiences for all customers

Education

BSc - Computer Science

University of the West of England
Bristol
09.2018 - 06.2022

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St. David's College Cardiff

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St. Richard Gwyn Catholic High School

Skills


  • Programming Languages: Proficient in Python and Java, with experience in other languages such JavaScript, HTML and CSS
  • Tools: Experience using tools such as Astah UML and Lucid Chart for creating diagrams, as well as Microsoft Office (Word, Excel, PowerPoint)
  • Development Environments: Experience using development environments such as Visual Studio Code and PyCharm
  • Coursework: Relevant coursework includes Artificial Intelligence, Object Oriented Systems Development, Software Engineering, Advanced Web Development, Cryptography, Bio-computation, and Data Structures and Algorithms

Languages

Tagalog
Native

Timeline

Redemption Agent

Lenvi
03.2023 - Current

Warehouse Operative

Abergavenny Fine Food Co
10.2022 - 12.2022

Crew Member

Five Guys
11.2019 - 09.2022

Bartender

Pryzm Nightclub
04.2019 - 07.2019

BSc - Computer Science

University of the West of England
09.2018 - 06.2022

Crew Member

McDonald's
01.2016 - 06.2018

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St. David's College Cardiff

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St. Richard Gwyn Catholic High School

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Jack De Guia