Jack Wybrow

I took a planned career break to pursue my passion for track cycling and explore the possibility of becoming a full-time athlete. During this time, I trained intensively and competed in races both nationally and internationally, gaining valuable experience in high-performance environments. This period strengthened my resilience, discipline, and ability to perform under pressure.

I was employed by Elliott Advisors as an IT Support Engineer, managing 1st and 2nd line support for a global organization. I provided remote IT assistance, troubleshooting complex issues, and ensuring the smooth operation of critical systems while adhering to company policies and maintaining high service standards.

Below is some of the key experience I gained:

• Provided remote IT support for a global company, ensuring seamless operations across multiple locations.
• Supported and maintained Elliott applications, troubleshooting issues and ensuring optimal performance.
• Managed and configured Linux machines with thin clients, ensuring compatibility and functionality.
• Provided Remote Desktop support through Citrix, resolving connectivity and access issues.
• Utilized ServiceNow for incident management, ticket resolution, and IT service requests.
• Delivered VIP priority support, ensuring minimal downtime and fast issue resolution for high-profile users.
• Ensured compliance with company IT policies, maintaining security, data protection, and best practices.

I was employed by Cenkos Securities as an IT Apprentice, working closely with the IT Infrastructure team with escalated issues. Following the successful completion of my apprenticeship, I earned a promotion to the role of IT Support Engineer handling 1st and 2nd line IT issues.

Working within the financial sector requires the ability to work in high-pressure environments and due diligence to ensures that the business remains fully compliant with the FCA's conduct rules.

Below is some of my key experience gained:

• Provided technical support to end-users on a variety of computer software and hardware issues.
• Installed, configured, tested, and maintained operating systems, application software, and system management tools.
• Managed and utilized ticketing systems to track the status of help desk tickets and IT asset records.
• Proficient in troubleshooting issues both remotely and in person.
• Developed and maintained user accounts, permissions, and access rights.
• Proficient in managing high-pressure situations and meeting SLA deadlines.
• Managed end user mailboxes, distribution groups and all digitalized signature software.
• Provided 1st and 2nd line support for business critical financial platforms such as Fidessa, Bloomberg, Iress and Factset.
• Contributed to the successful completion of a merger between two companies.