Jack Worrall

Played a key role in the offshore expansion of the business by supporting the setup of operations in Cape Town - South Africa spending six weeks on-site to train new staff and embed operational standards.

Successfully managed remote teams across India and South Africa adapting leadership style to suit different cultural environments while maintaining consistent performance and delivery.

In May 2025, took over management of two resourcing team members supporting a different brand within the business, integrating them into the wider team structure and aligning their objectives with overall business priorities.

Provided strategic guidance and day-to-day oversight as they sourced candidates across multiple job boards, ensuring high standards of quality, consistency, and compliance with recruitment processes.

• Managing a team of 8 driving productivity and performance towards KPI's

• Recruited, hired and trained new employees throughout career pathway.

• Developed bonus and incentives to drive employee performance.

• Oversaw daily operations to achieve high productivity levels.

• Displayed energy and enthusiasm in fast-paced environment.

• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.

• Set policies and processes outlining expectations on employee behaviour at every level.

• Staying hands on with billing, leading from the front.

Key achievements:

• Manager of the year award 2023 - winning trip to Croatia

• Top performing sales team 2022 - winning trip to Las Vegas • Building team from 4k per month to billing 30K per month.

• 101% budget 2023.

• Understand client staffing needs from regular client meetings, including short-term and long-term requirements and provide tailored recruitment solutions.

• Working within a desk where I consistently achieved my targets, within a fast paced environment.

• Began to assist other members within the team as an approachable, more experienced member of the team.

Key Achievements:

• Exceptional performance award 2021 - winning trip to Barcelona.

• Regular top 3 KPI's within business, earning extra commission.

• Rewarded on multiple occasions with incentive prizes such as go karting, crystal maze experience, meal at 20 stories due to consistently exceeding targets over various quarters as 'top performer'

• Chasing both client and candidates for timesheets to make sure candidates are paid on time and business KPI's are hit weekly.

• Maintain and update client and candidate databases, ensuring accuracy and completeness of information.

• Dealing with day to day queries, resolving timesheet & payroll issues.

• Completing checklists for wider team so staff are signed off to work at various trusts.

• Supporting with audits where required.

• Processed and recorded new policies and claims

• Performed administrative tasks including communicating with clients, distributing mail and scanning documents in timely manner.

• Upheld strict confidentiality and information protection standards for data.

• Applied positive customer service approach to increase satisfaction levels.