Jack Wood

As a Clinic Receptionist at Birmingham Heartlands Hospital, I have worked across departments such as ENT, Audiology, Children’s Outpatients, and Infectious Diseases. In each area, I’ve developed strong communication, organisational, and multitasking skills, managing appointments, patient inquiries, and ensuring smooth clinic operations. These experiences have helped me adapt to different environments while prioritizing patient care and contributing to an efficient, welcoming atmosphere.

As part of my role on UHB Bank, I did a placement period working in administrative services within the Heart Failure Services and Cardiac Rehabilitation at QEHB. During my position, I maintained spreadsheets, aided in referrals and booking, organised and created excel spreadsheets for patient feedback and took on the incoming and outgoing calls for Heart Failure and Rehab.

Following from August 2024, I moved to the Heartlands Hospital where I aided Outpatients. I began training and finished training in ENT/Audiology/Head & Neck Services.

• Handled purchasing tasks for office supplies, optimised resource utilisation.
• Assisted in project management, contributed to successful completion of crucial projects.
• Filed documents systematically which increased ease of access when needed.
• Organised meetings, improved communication within the team.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.