Summary
Overview
Work history
Education
Skills
Timeline
Generic

Jack Williams

Manchester,United Kingdom

Summary

I am a skilled, driven and caring professional with a solid foundation in mental health advocacy, youth support, and education. I’m committed to creating welcoming, encouraging classrooms and assisting children in overcoming social, emotional, and academic obstacles. I’ve shown that I can work well in interdisciplinary teams, establish trustworthy relationships with youth from a variety of backgrounds, and put customised assistance plans into action. I have a strong interest in student wellbeing, personal growth, and mentoring.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work history

Student Support Assistant

Grammar School
Manchester
09.2023 - 05.2025
  • Students ages 11-16 received daily emotional and behavioural help from me.
  • I also led group sessions on study techniques, emotional resilience, and confidence.
  • Develop individualised assistance plans in close collaboration with the team.
  • Assisting students who struggled with bullying, social anxiety, and attendance.
  • Participated in safeguarding meetings and kept track of students' development.

Youth Support Worker

Southside Youth Centre
Manchester
01.2020 - 08.2022
  • Provided at-risk youth with mentorship and advice on life skills, work, and education.
  • Taught evening classes on goal setting, CV construction, and mental wellness.
  • Worked in tandem with neighbourhood schools and social services to offer dependable assistance.
  • Managed emergency interventions and disclosures in crisis situations.

Teaching Assistant

Highcliffe Primary School
Bolton
09.2018 - 12.2019
  • Provided classroom support to students with learning disabilities, autism, and ADHD.
  • Helped put individual education plans into action.
  • Applied Techniques for emotional control and de-escalation in behaviour incidents.
  • Kept parents and carers informed about developments.

Customer Service Team Leader

Bright Connect Call Centre
Manchester
07.2015 - 08.2018
  • Oversaw a ten-person team that provided exceptional customer service.
  • Offered problem-solving, conflict resolution, and coaching under pressure.
  • Acquired transferable abilities in resilience, patience, and communication.

Education

BA (Hons) - Psychology and Education Studies

University of Bournemouth
01.2011 - 01.2014

Level 3 Certificate - Supporting Teaching and Learning in Schools

Open Collage Network

Mental Health First Aid - Youth

Cross England

Safeguarding Children Level 3 - undefined

UK Care

Skills

  • Group support and one-to-one mentoring
  • Mental health awareness and emotional well-being
  • Child safety and protection
  • Strong interpersonal and communication skills
  • An empathic and nonjudgmental attitude
  • Behaviour management strategies
  • Conflict resolution and escalation techniques
  • Multi-agency collaboration
  • Record keeping
  • Flexibility and resilience under pressure

Timeline

Student Support Assistant

Grammar School
09.2023 - 05.2025

Youth Support Worker

Southside Youth Centre
01.2020 - 08.2022

Teaching Assistant

Highcliffe Primary School
09.2018 - 12.2019

Customer Service Team Leader

Bright Connect Call Centre
07.2015 - 08.2018

BA (Hons) - Psychology and Education Studies

University of Bournemouth
01.2011 - 01.2014

Level 3 Certificate - Supporting Teaching and Learning in Schools

Open Collage Network

Mental Health First Aid - Youth

Cross England

Safeguarding Children Level 3 - undefined

UK Care
Jack Williams