Jack Wightman
Ellesmere Port
Summary
Dedicated professional with expertise in lock and key maintenance, inventory control, and Microsoft Office suite proficiency. Demonstrates communication excellence and a strong ability to up-sell, supported by patience and tolerance. A reliable team player skilled in cash handling and customer service, committed to enhancing operational efficiency and customer satisfaction. And will always give every customer a smile and a smooth experience
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Keyholder
Ben Sherman, Cheshire oaks
Cheshire oaks
2024.02 - 2026.02
- Provided excellent customer service by handling all queries promptly and efficiently.
- Managed Store For busy Christmas Weekend And had The highest conversion and customer satisfaction of the year
- Completed sales transactions accurately using till systems, reducing discrepancies in end-of-day cash counts.
- Coordinated sales and holiday promotions, resulting in increased footfall during these events.
- Managed inventory levels effectively to avoid stock shortages or overages.
- Processed returns and exchanges according to company policy.
- Managed customer complaint calls to resolve issues efficiently.
- Trained new staff on store procedures and policies, enhancing team efficiency and performance.
- Liaised with suppliers to ensure timely product deliveries, maintaining consistent availability of fresh stock.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
Sales Advisor
883 Police, Cheshire Oaks
Cheshire Oaks
2023.01 - 2024.03
- Delivered excellent customer service by addressing and resolving queries.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Worked extended hours during holiday season to manage increased customer footfall and maintain service quality.
- Maintained clean, organised retail environment to enhance shopping experience.
- Assisted in stock taking to ensure accurate inventory levels and support sales operations.
- Maintained up-to-date knowledge of industry trends to inform sales strategies and enhance competitive edge.
- Used management software and data analysis to forecast product demand.
Education
GCSES - Highschool
Ellesmere Port Catholic high School
Ellesmere Port 2018.09 - 2023.06
Level 3 BTEC Extended Diploma - Uniformed Protective Services
Cheshire South And West College
Ellesmere Port 2023.09 - 2025.07
Skills
- Lock and key maintenance
- Inventory control understanding
- Microsoft office suite proficiency
- Communication excellence
- Up-Selling experience
- Patience and tolerance
- Team player
- Cash handling
- Customer Service
Certification
- Protect UK Terrorism Defence 2025
- A course that consists of Multiple tests and relevant information on how to deal, prevent or spot any potential threats that could lead to a terrorist attack and how to use your environment to become as safe as possible yourself including and others around you. An Accredited course that is signed off by the UK Governor Of Defence.
- Drivers License
COURSES
- 2023 - 2025
- Games Leader
- School games UK
- This course Was Voluntary and Included Being an official in multiple School games tournaments such as Olympic styled Events, Basketball and football.
- This Course had me deal with a younger Audience and gave me the skills on how to not only communicate and demonstrate with people well but Alter how i do so dependent on age, disability, Gender or health problems.
- This course Gave me a Massive insight to Inclusivity And Leading closely with certain Individuals who fall into that umbrella.
CHARACTERISTICS
- Easily Approachable
- Reliable
- Punctual
- Dedicated
- Disciplined
Affiliations
- BJJ/Kickboxing
- Upcoming Techno DJ
- Hiking/Watersports
Timeline
Keyholder
Ben Sherman, Cheshire oaks
2024.02 - 2026.02
Level 3 BTEC Extended Diploma - Uniformed Protective Services
Cheshire South And West College
2023.09 - 2025.07
Sales Advisor
883 Police, Cheshire Oaks
2023.01 - 2024.03
GCSES - Highschool
Ellesmere Port Catholic high School
2018.09 - 2023.06